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Positive experience feedback

Posts: 7
Registered: ‎27-09-2016

Positive experience feedback

I switched my phone & ADSL from BT to Plusnet this week.

All in all a positive experience. I was kept informed all of the way, received the router in time, was disconnected by BT a day before I was due connection but managed to get Plusnet to bring the activation forward so I was only without connection for a few hours. Early days but connection is good & speed higer than with BT (?? go figure).

Only downside is the router settings page wasnt working correctly (though working ok), may have needed a reset but I switched to my old homehub instead.

So with the cashback & 18 months free deal I'm more than happy. Bonus is the member center is more user friendly than BT's so actually usable & this forum is great for support. Long may it continue.

Thanks Plusnet!

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Plusnet Staff
Plusnet Staff
Posts: 2,145
Thanks: 372
Fixes: 117
Registered: ‎22-08-2015

Re: Positive experience feedback

Thanks for posting up your good experience, I'm glad to hear that we've done you proud. Any issues (hopefully none) or queries, you know where to find us. Smiley

From when I joined the Plusnet Help Team in May 2017 my main Community account is @Gandalf.
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 Anoush Mortazavi
 Plusnet Staff