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Portal ticket reply notification problem

Razer
Grafter
Posts: 1,398
Thanks: 6
Registered: 17-11-2012

Portal ticket reply notification problem

I meant to post about this ages ago because the problem has been ongoing with several tickets. I have a ticket which is done with. I have viewed it in the portal but every time I sign in I get the notice at the top that my ticket has been replied to. It doesn't matter how many times I click the 'x' or click to view, it WON'T GO AWAY. This really, really annoys me. Can you please fix this glitch?
7 REPLIES
Superuser
Superuser
Posts: 9,655
Thanks: 1,060
Fixes: 59
Registered: 06-04-2007

Re: Portal ticket reply notification problem

Hear, hear Cool
Please can a (large) button be provided marked "Yes, I really have seen this; please hide".
David
Moderator
Moderator
Posts: 26,690
Thanks: 1,614
Fixes: 123
Registered: 14-04-2007

Re: Portal ticket reply notification problem

Hear, hear +1

Customer and Forum Moderator.

To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
Community Veteran
Posts: 5,472
Thanks: 292
Fixes: 4
Registered: 11-08-2007

Re: Portal ticket reply notification problem

Hear, hear +2  Sad
Community Veteran
Posts: 6,313
Thanks: 86
Fixes: 3
Registered: 08-01-2008

Re: Portal ticket reply notification problem

Not going to jump on this bandwagon but I've also had this in the past and it would be nice to have it fixed.  I just got used to ignoring it until it stopped happening (currently I can log in without such mis-notifications) but I don't remember how long it was before it 'fixed itsself').
Call me 'w23'
At any given moment in the universe many things happen. Coincidence is a matter of how close these events are in space, time and relationship.
Opinions expressed in forum posts are those of the poster, others may have different views.
Plusnet Alumni (retired) chrispurvey
Plusnet Alumni (retired)
Posts: 5,369
Fixes: 1
Registered: 13-07-2012

Re: Portal ticket reply notification problem

I'll get this one flagged up and see what needs doing.
Plusnet Alumni (retired) chrispurvey
Plusnet Alumni (retired)
Posts: 5,369
Fixes: 1
Registered: 13-07-2012

Re: Portal ticket reply notification problem

Just to let you know that we've raised problem 76821 in order to get this sorted. I'll let you know on any progress with this.
Moderator
Moderator
Posts: 26,690
Thanks: 1,614
Fixes: 123
Registered: 14-04-2007

Re: Portal ticket reply notification problem

Thanks Chris...good news Smiley

Customer and Forum Moderator.

To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine