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Portal Down? (Cannot login)

mancmackem
Grafter
Posts: 35
Registered: ‎24-04-2013

Portal Down? (Cannot login)

Keeps saying wrong username and password, but it is exactly the same username and password I use for the forum.
Has worked as I have raised a ticket and would like to check it.
Is the portal down?
3 REPLIES
Community Veteran
Posts: 38,460
Thanks: 1,031
Fixes: 62
Registered: ‎15-06-2007

Re: Portal Down? (Cannot login)

They aren't necessarily the same
For the portal you should use the username and password as in your router when you are connected to Plusnet servers
mancmackem
Grafter
Posts: 35
Registered: ‎24-04-2013

Re: Portal Down? (Cannot login)

You're right Jim! But I'm sure I've managed to log in with just the handle and selecting plusnet from the dropdown.
But 99% it is me being a fool!
Thanks pal.
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: ‎26-11-2011

Re: Portal Down? (Cannot login)

Sorry for the delayed response here, are you able to log in okay now?
Chris Pettitt
Cloud Environments Engineer