@outcast wrote:
I don't understand how having the same number but changing phone service supplier (A&A), would make a difference - unless Openreach are selling their landline database to spammers, or perhaps the numbers are being made public by staff in BT's Indian call centre (as a side hustle).
Probably a more compliant implementation of Ofcom's General Condition C6:
C6: Calling line identification facilities
This condition requires communications providers to provide calling line identification facilities by default wherever technically feasible and economically viable, so that call recipients can identify the person calling them and choose whether or not to accept the call.
To assist with the identification of callers and reduce the incidence of nuisance calls, all communications providers should ensure that any telephone number associated with a call at the network level and/or presented to a call recipient is a valid, diallable number which enables the calling party to be identified, so that the call recipient can make a return call to that person.
Related documents: Ofcom’s CLI Guidelines (PDF, 332.3 KB)
The detail of the condition requires communications providers to drop calls where the CLI is not valid: in context, "communications provider" includes any party which...
- Originates a call
- Routes a call
- Terminates a call
I have argued for years that BT's network is utterly non-compliant with GC-C6 for many of the CLIs presented on inbound numbers ... cannot be dialled.
As for data leaked from Indian call centres, once the number is leaked, it is leaked, who terminates the call has no bearing on that consideration.
Good to know that A&A appears to be doing the right thing and is dropping such calls before terminating them to the called number.
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
