cancel
Showing results for 
Search instead for 
Did you mean: 

Pointless email

dvorak
Moderator
Moderator
Posts: 29,499
Thanks: 6,627
Fixes: 1,483
Registered: ‎11-01-2008

Pointless email

Just received an email:
Quote
Hello Dvorak,
Loving your fibre optic broadband, but not keen on having to stick to a usage limit? Now you don't have to!
With our new Unlimited package you can surf, stream, play and download as much as you want - without paying a penny extra.
...

Which would be fine, except I've already got the product change pending for my next billing date and have done for over a week now.
Perhaps something for the future would be to look at if a customer has a product change pending not to send the email?
Customer / Moderator
If it helped click the thumb
If it fixed it click 'This fixed my problem'
2 REPLIES 2
Grff
Grafter
Posts: 359
Thanks: 2
Registered: ‎02-08-2007

Re: Pointless email

I got that e-mail too, and am also in the process of a product change, due to swap on the 02/02/13.  Roll_eyes
adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 16,876
Thanks: 882
Fixes: 221
Registered: ‎27-04-2007

Re: Pointless email

Hi guys
Yes we can exclude/include certain sets of customers and account types. It looks like our bad, we're feeding this back now.
Adam
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team