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how do i get rid of plusnet

cartoonist1
Not applicable
Posts: 1
Registered: ‎23-01-2013

how do i get rid of plusnet

hi
been online now since yesterday, this service is appalling,  i have been totally mislead by customer service about this broadband package and if i stay with plusnet for the year contract i i wont  have a business can any one tell me  how much will it cost me to get rid of plusnet contract
so i can go back to my old provider
steve
3 REPLIES 3
CX
Grafter
Posts: 745
Thanks: 2
Registered: ‎16-09-2010

Re: how do i get rid of plusnet

Hi Steve,
In what way would you consider the service appalling? If you were activated yesterday, I'd personally wait and give Plusnet time to resolve whatever problems you're having.
I don't believe there are serious any flaws inherent to the service (e.g. capacity) so it could be a fault or configuration issue that can be resolved relatively easily. It's probably going to be in your best interests to work with Plusnet - if you entered into a 12 month contract, I think you'd have to pay an early termination fee.
Chris
Legend
Posts: 17,724
Thanks: 599
Fixes: 169
Registered: ‎05-04-2007

Re: how do i get rid of plusnet

Hi Steve,
I see you called our support team yesterday unable to connect and we gave you some troubleshooting steps to follow, since then you've been connected as far as I can tell with only 1 connection drop since.
From what I can tell your current connection speed is also well above the estimate we gave you when you signed up.
If you're having problems with the service, we'll do everything we can to fix them. Let us know the issues you're having, I'll get one of the team to look back at this thread in the morning and see what we can do to help.
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
acarneiro
Grafter
Posts: 100
Registered: ‎20-03-2012

Re: how do i get rid of plusnet

God, I love you guys...  Smiley
Adie:quote