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how do i get rid of plusnet

cartoonist1
Newbie
Posts: 1
Registered: ‎23-01-2013

how do i get rid of plusnet

hi
been online now since yesterday, this service is appalling,  i have been totally mislead by customer service about this broadband package and if i stay with plusnet for the year contract i i wont  have a business can any one tell me  how much will it cost me to get rid of plusnet contract
so i can go back to my old provider
steve
3 REPLIES
CX
Grafter
Posts: 745
Thanks: 2
Registered: ‎16-09-2010

Re: how do i get rid of plusnet

Hi Steve,
In what way would you consider the service appalling? If you were activated yesterday, I'd personally wait and give Plusnet time to resolve whatever problems you're having.
I don't believe there are serious any flaws inherent to the service (e.g. capacity) so it could be a fault or configuration issue that can be resolved relatively easily. It's probably going to be in your best interests to work with Plusnet - if you entered into a 12 month contract, I think you'd have to pay an early termination fee.
Community Gaffer
Community Gaffer
Posts: 17,682
Thanks: 665
Fixes: 167
Registered: ‎05-04-2007

Re: how do i get rid of plusnet

Hi Steve,
I see you called our support team yesterday unable to connect and we gave you some troubleshooting steps to follow, since then you've been connected as far as I can tell with only 1 connection drop since.
From what I can tell your current connection speed is also well above the estimate we gave you when you signed up.
If you're having problems with the service, we'll do everything we can to fix them. Let us know the issues you're having, I'll get one of the team to look back at this thread in the morning and see what we can do to help.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
acarneiro
Grafter
Posts: 100
Registered: ‎20-03-2012

Re: how do i get rid of plusnet

God, I love you guys...  Smiley
Adie:quote