Point of contact for esculation of faults

[#1]

Hi,
Would anyone be able to point me in the direction of where I should go to try and escalate an outstanding fault.  I can't find anything in the member centre/help assistant in terms of point of contact or Plus Nets' own procedures  Is writing a letter the best recourse to speak to someone other than a CSA?
Thanks Stephen

[#2]

Normally posting your ticket number here, together with a short outline of how the ticket is not being dealt with properly, gets one of the comms team involved here.

[#3]

stephenb,
I can help with the escalation if you like. As with most of the staff who use this forum I am not a CSA but I have many years of customer care and faults experiences behind me.
Writing a letter is an effective way of raising a complaint but in terms of escalation the best thing to do is call us and request it directly. However in this case as mentioned I can step in and help if you like.
Adam.

[#4]

Adam,
Thank you for offering to look into this.  The pertinant references are #34501365 and #35666889.  Both relate to the same continuing fault, a sudden degradation in my home broadband service, which has now been ongoing for over 10 weeks.
Thanks Stephen