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Plusnets Joanne Pilson - Your a star !!

biffa1965
Newbie
Posts: 6
Registered: ‎13-04-2011

Plusnets Joanne Pilson - Your a star !!

I think in this day and age when we are very quick to criticise when all dosent go to plan, it is only fair that great customer service should be acknowledged.So my shout goes out for Joanne Pilson of Plusnets Customer Service Team. I actually published my grouch on these forums only for Joanne to pick up the forum post and contact me direct on my landline. She spent considerable time giving me detailed advice, which culminated in her speaking with BT and not only solving my initial problem but actually providing me with the best broadband speed and service I have ever experienced.  Iam sitting here chuffed to bits at my laptop enjoying lightening speeds I never thought possible. So once again a big thank you to Joanne and PLUSNET. This is one new customer who is very happy they made the change to a new landline and ISP. Thanks again
11 REPLIES
chandu
Rising Star
Posts: 580
Thanks: 8
Fixes: 2
Registered: ‎30-12-2010

Re: Plusnets Joanne Pilson - Your a star !!

I second that.
baldmechanic
Grafter
Posts: 27
Registered: ‎30-07-2007

Re: Plusnets Joanne Pilson - Your a star !!

i would like to gladly third that responce. Smiley
Community Gaffer
Community Gaffer
Posts: 17,667
Thanks: 659
Fixes: 163
Registered: ‎05-04-2007

Re: Plusnets Joanne Pilson - Your a star !!

Great feedback and not unexpected for Jojo, she'll do whatever she can to resolve the issues she picks up.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
Community Veteran
Posts: 1,817
Thanks: 11
Registered: ‎30-07-2007

Re: Plusnets Joanne Pilson - Your a star !!

Do you get bonuses based on feedback from the forums. I hope you do.
I'll second JoJo's praise and helpfullness and that of all the other forum team members.
I don't ever remember reading a team post saying anything other than I'll look into that for you or, I'll see what I can do etc.
Give them all a bonus.
Community Gaffer
Community Gaffer
Posts: 17,667
Thanks: 659
Fixes: 163
Registered: ‎05-04-2007

Re: Plusnets Joanne Pilson - Your a star !!

I'll make sure the praise for the whole team is passed on Smiley
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
pierre_pierre
Grafter
Posts: 19,757
Registered: ‎30-07-2007

Re: Plusnets Joanne Pilson - Your a star !!

That includes you Chris, my e-mail got the answer the same day
sixthprawn
Grafter
Posts: 68
Registered: ‎22-03-2011

Re: Plusnets Joanne Pilson - Your a star !!

Sorry, i have to disagree. Been wating 6 days for a reply, also sent a pm which got me nowhere.
James
Grafter
Posts: 21,036
Registered: ‎04-04-2007

Re: Plusnets Joanne Pilson - Your a star !!

Hi Sixthprawn,
I've you'd like to link to that forum thread I'm sure someone will pick it up - it might have just been missed.
jojopillo
Grafter
Posts: 9,786
Registered: ‎16-06-2010

Re: Plusnets Joanne Pilson - Your a star !!

Hi sixthprawn,
Sorry, it really isn't like me to miss a thread and don't always get round to my PMs. I do apologise. I'll pop over and have a look now.
Jojo Smiley
sixthprawn
Grafter
Posts: 68
Registered: ‎22-03-2011

Re: Plusnets Joanne Pilson - Your a star !!

I wasn't being down on anybody, just was getting frustrated Smiley
Gel
Seasoned Pro
Posts: 1,625
Thanks: 165
Fixes: 14
Registered: ‎02-08-2007

Re: Plusnets Joanne Pilson - Your a star !!