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Plusnet fibre nightmare!

robpowell89
Newbie
Posts: 2
Thanks: 2
Registered: 21-12-2016

Plusnet fibre nightmare!

Hi, just wanted to share and vent my frustration with my fibre install so far..

Had a go live date of the 23rd of november.. router arrived in plenty of time engineer booked everything looked perfect.. go live date arrived come home from work and after a little bit of router setup managed to get the fibre working.. went to bed to wake up the next day with no internet! To cut a very long stressfull story short here i am nearly a month later still with no working internet.. constantly been talking with plusnet to try and get this ' fault ' fixed. Must be around 8 engineers ive been told have been assigned to fix the fault with no results.. shocking updates from plusnet finding that im having to chase them for information constantly not the other way around.. been promised & promised days that the problem will be fixed and nothing at my wits end now with it all if im honest.. apparently due a engineer out tommorow again to fix the problem but i wont be holding my breath! Sort it out plusnet!! Whos going to be explaining to my children on xmas day when they cant use new games consoles ect ect!
4 REPLIES
robpowell89
Newbie
Posts: 2
Thanks: 2
Registered: 21-12-2016

Re: Plusnet fibre nightmare!

Why has this just been moved to feedback ? This is a ongoing issue relating to my order! Hence posting in orders!
rongtw
Seasoned Hero
Posts: 6,945
Thanks: 1,507
Fixes: 12
Registered: 01-12-2010

Re: Plusnet fibre nightmare!

In feedback , it should get higher visibility Thumbs Up

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Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: 26-11-2011

Re: Plusnet fibre nightmare!

Hey,

Sorry for the delay in getting back in touch. I can see that you're back up and running on your fibre service, which is great.

I've run some further tests on your phoneline and I'm still seeing an issue. The issue might not stop your broadband or phone service from working, but it might be providing you with a lower quality of service.


I've replied to your Support Ticket with further details on it with what our options are next. 

Let me know if there's anything further I can do to help.

Chris Pettitt
Cloud Environments Engineer
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: 26-11-2011

Re: Plusnet fibre nightmare!

I can see that this issue has now been resolved.

 

Again, apologies for the length of time this took.

Chris Pettitt
Cloud Environments Engineer