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Plusnet cutting users in to pieces?

Community Veteran
Posts: 26,678
Thanks: 900
Fixes: 10
Registered: 10-04-2007

Plusnet cutting users in to pieces?

How can there be 6.66 calls waiting?
Edit: and 2.31 business calls waiting
jelv (a.k.a Spoon Whittler)
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5 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 13,247
Thanks: 195
Fixes: 61
Registered: 27-04-2007

Re: Plusnet cutting users in to pieces?

That's definitely not right, I'd not expect to see any stats on there at present as we have a banner on there saying " this report will not be available. We'll have it up and running again in a couple of weeks..."
I'll find out what's happening with that as soon as I can.

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 Adam Walker
 Plusnet Help Team
Community Veteran
Posts: 6,313
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Fixes: 3
Registered: 08-01-2008

Re: Plusnet cutting users in to pieces?

Maybe it's just an issue with the positioning of the decimal point.  Lips are sealed Lips are sealed
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Call me 'w23'
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newagetraveller
Aspiring Pro
Posts: 435
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Registered: 03-08-2012

Re: Plusnet cutting users in to pieces?

I would suspect the real reason for the "stats" being unavailable is embarrassment and not down to the commissioning of a new call centre.
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Plusnet Help Team
Plusnet Help Team
Posts: 13,247
Thanks: 195
Fixes: 61
Registered: 27-04-2007

Re: Plusnet cutting users in to pieces?

Not exactly @newagetraveller, whereas we're not proud of the fact that we have some long call waits we'd rather be able to publish them so customers can make an informed decision as to whether to/not to or when to call us. We're setting that back to 0s ASAP.
Adam
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 Adam Walker
 Plusnet Help Team
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: 18-07-2007

Re: Plusnet cutting users in to pieces?

Sorry about that guys, it was some work going on on the call system on the site there. Still not operational yet unfortunately but at least there you have proof we are working to restore it Smiley