Plusnet are criminally incompetent and just can't get anything right. Also illegally doing things without the customers consent.
My final bill were all agreed and I were due a refund due to the cockups and lies told about my final bill. This were all agreed by a manager before I left and even put on the ticket.
I was told this would be refunded once they had taken out final payment by DD.
I checked at my bank yesterday to see that plusnet had taken out about 38 pounds. So called plusnet yesterday and ask about my £28 pound refund as agreed. Adviser said, as soon as it's clear, that I would be refunded back via DD.
Well log in today only to find major cockups and total mess your incompetent company has made of the account and payments.
First you illegally cancel my DD and removed my DD details without my consent. I know why to try and wiggle out of refunding me.
Then I find I have some credit note for 6. 60 that the adviser claims is something to do with a charge PN owe me. I was not aware of this. Then I see plusnet try to illegally set up new broadband service and want to charge me £22 for it. Several emails telling me, my DD had been cancelled and that my phone or something has been reactivated Unbelievable!
The adviser didn’t have a good grasp of what were going on so asked to speak with a manager. Were told not to worry about the broadband services and she would sort it. Sorry I do and will, as should not be any broadband or phone!
The manager could not tell me who illegally cancelled my DD and they it may have been automatic. Well you did not have consent from me to do that.
She agreed about the 28.27 but apparently because plus net screwed up and removed my DD details, they can’t pay me back this way but send a cheque which she would get out to me ASAP.
Well this is criminal of you to do this and am reporting plusnet to ofcom for this.
You screwed up by cancelling my DD and to try and avoid paying me back?
I were also told the 6.60 were paid before the DD got canceled but this is not true.
I called my bank this evening and they confirm, the plus net DD is still active and that you could of still paid me my refund this way. The bank confirms you took your payment of £38. They also confirmed that the 6 quid odd in my billing , has not been paid like I were told.
Sort yourself out you are one bad ISP that can’t get it’s own house in orders and glad I left you. You will be reported for fraud if I have to.
Rant over.
