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Plusnet and its appalling handling of bereavement cases.

Posts: 4
Registered: ‎19-04-2018

Plusnet and its appalling handling of bereavement cases.

After a quick read through these forums I see I am not alone in receiving EXACTLY the same obnoxious and distressing treatment regarding my late father's account when I contacted these people by phone earlier this week.

Not one iota of help was forthcoming from the indifferent oath on the other end of the line unless I could provide a "Plusnet username" and password. How the hell am I supposed to know these? And also, aren't passwords supposed to be known only to the original user? So I fail to see how providing that would be of any use. Unless your security algorithms are not all what you make them out to be.

Absolutely appalling customer service.

Community Gaffer
Community Gaffer
Posts: 26,473
Thanks: 10,117
Fixes: 1,586
Registered: ‎21-04-2017

Re: Plusnet and its appalling handling of bereavement cases.

Hi there.

I'm really sorry to hear about your experience during what must be a difficult time.

Please accept my condolences for your loss.

As per my reply to your other post over here, if you can send me a private message with the address or telephone number from the account I'll be happy to investigate and help resolve this.



From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi