cancel
Showing results for 
Search instead for 
Did you mean: 

Plusnet and its appalling handling of bereavement cases.

SebV
Newbie
Posts: 4
Registered: ‎19-04-2018

Plusnet and its appalling handling of bereavement cases.

After a quick read through these forums I see I am not alone in receiving EXACTLY the same obnoxious and distressing treatment regarding my late father's account when I contacted these people by phone earlier this week.

Not one iota of help was forthcoming from the indifferent oath on the other end of the line unless I could provide a "Plusnet username" and password. How the hell am I supposed to know these? And also, aren't passwords supposed to be known only to the original user? So I fail to see how providing that would be of any use. Unless your security algorithms are not all what you make them out to be.

Absolutely appalling customer service.

1 REPLY 1
Gandalf
Community Gaffer
Community Gaffer
Posts: 26,623
Thanks: 10,186
Fixes: 1,606
Registered: ‎21-04-2017

Re: Plusnet and its appalling handling of bereavement cases.

Hi there.

I'm really sorry to hear about your experience during what must be a difficult time.

Please accept my condolences for your loss.

As per my reply to your other post over here, if you can send me a private message with the address or telephone number from the account I'll be happy to investigate and help resolve this.


Thanks,

Anoush

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet