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Plusnet Support - What happened?

Aspiring Pro
Posts: 633
Thanks: 66
Fixes: 1
Registered: ‎27-11-2013

Plusnet Support - What happened?

There was a day they were responsive, helpful & knowledgeable. Now you just get someone that cuts your chat off & then someone that C/Ps a major outage report saying you would be OOS until the next day & service shortly resumes.
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 722
Fixes: 44
Registered: ‎25-02-2019

Re: Plusnet Support - What happened?


Hi @southerner,


We are sorry to hear you feel this way and I can assure you that this is certainly not the level of service we aim to provide.I will pass on your recent chat experience as a feedback.


In terms of the major service outage you had, it was an outage on our supplier's network which more than likely would have affected a number of lines. We get given an estimated response time however these are not always accurate as it could always be fixed sooner and it can sometimes take longer.

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 Plusnet Help Team
Posts: 22,428
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Registered: ‎06-04-2007

Re: Plusnet Support - What happened?

Moderator's note(s):

Unhelpful post and its subsequent replies removed.

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