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Plusnet Support - What happened?

FIXED
southerner
Aspiring Pro
Posts: 550
Thanks: 54
Fixes: 1
Registered: ‎27-11-2013

Plusnet Support - What happened?

There was a day they were responsive, helpful & knowledgeable. Now you just get someone that cuts your chat off & then someone that C/Ps a major outage report saying you would be OOS until the next day & service shortly resumes.
2 REPLIES 2
Plusnet Help Team
Plusnet Help Team
Posts: 305
Thanks: 55
Fixes: 18
Registered: ‎25-02-2019

Re: Plusnet Support - What happened?

Fix

Hi @southerner,

 

We are sorry to hear you feel this way and I can assure you that this is certainly not the level of service we aim to provide.I will pass on your recent chat experience as a feedback.

 

In terms of the major service outage you had, it was an outage on our supplier's network which more than likely would have affected a number of lines. We get given an estimated response time however these are not always accurate as it could always be fixed sooner and it can sometimes take longer.

If this post resolved your issue please click the 'This fixed my problem' button
 Faris N
 Plusnet Help Team
Moderator
Moderator
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Registered: ‎06-04-2007

Re: Plusnet Support - What happened?

Moderator's note(s):

Unhelpful post and its subsequent replies removed.

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