We are sorry to hear you feel this way and I can assure you that this is certainly not the level of service we aim to provide.I will pass on your recent chat experience as a feedback.
In terms of the major service outage you had, it was an outage on our supplier's network which more than likely would have affected a number of lines. We get given an estimated response time however these are not always accurate as it could always be fixed sooner and it can sometimes take longer.
Re: Plusnet Support - What happened?
Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
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