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Plusnet Premium Estimated line speed

mPH
Grafter
Posts: 33
Registered: ‎03-12-2009

Plusnet Premium Estimated line speed

At the start of this month i switched from a monthly contract to Plusnet Premium.  Before i was getting a stable 6.5mbps but now i am only getting around 1.8mbps.  My current line speed has dropped from 7150 to 2000.  Is this normal when switching or will i now onlt get these speeds?  If so  i wish i had not switched over.
I did a check at http://speedtester.bt.com/ and these were the results.  Seems i should be getting faster than i am currently getting..
Download  Speed
1710 Kbps
 
0 Kbps 7150 Kbps
Max Achievable Speed
Download speedachieved during the test was - 1710 Kbps
For your connection, the acceptable range of speeds is 600-7150 Kbps.
Additional Information:
Your DSL Connection Rate :8696 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 7150 Kbps
7 REPLIES
Moderator
Moderator
Posts: 27,329
Thanks: 1,892
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Registered: ‎14-04-2007

Re: Plusnet Premium Estimated line speed

Welcome to the Forum mPH.
What is your Plusnet Profile here https://portal.plus.net/my.html?action=stable_rate

Customer and Forum Moderator. Windows 10 Firefox 63.0.3 (64-bit)

Community Veteran
Posts: 26,744
Thanks: 954
Fixes: 10
Registered: ‎10-04-2007

Re: Plusnet Premium Estimated line speed

Come on Strat, do you really need to ask? We both know it will be 2000!
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
Moderator
Moderator
Posts: 27,329
Thanks: 1,892
Fixes: 173
Registered: ‎14-04-2007

Re: Plusnet Premium Estimated line speed

Just gathering documentary evidence for a conviction John Wink Smiley

Customer and Forum Moderator. Windows 10 Firefox 63.0.3 (64-bit)

Community Gaffer
Community Gaffer
Posts: 17,680
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Registered: ‎05-04-2007

Re: Plusnet Premium Estimated line speed

Indeed the profile had dropped to 2000 due to a problem we are investigating during the account change. I've upped this to 7150 to match the BT IP Profile.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
Community Veteran
Posts: 26,744
Thanks: 954
Fixes: 10
Registered: ‎10-04-2007

Re: Plusnet Premium Estimated line speed

@mPH
If your speeds haven't returned you may need to disconnect/reconnect.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
mPH
Grafter
Posts: 33
Registered: ‎03-12-2009

Re: Plusnet Premium Estimated line speed

Quote from: Chris
Indeed the profile had dropped to 2000 due to a problem we are investigating during the account change. I've upped this to 7150 to match the BT IP Profile.

Yes thank you that has sorted it!!!  Disconnected and reconnected now, and all back to what i was getting before, but with better Ping for some reason (not complaining though)  Thanks for the quick response!  Smiley
Community Gaffer
Community Gaffer
Posts: 17,680
Thanks: 665
Fixes: 166
Registered: ‎05-04-2007

Re: Plusnet Premium Estimated line speed

No problem, glad it's sorted now for you.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff