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Plusnet Member Centre not secure!

Rising Star
Posts: 154
Fixes: 1
Registered: ‎07-10-2015

Plusnet Member Centre not secure!

I have raised a security issue regarding plusnet staff .. !!!

why have plusnet not responded ?

i spoke to 1  of your staff and had a disagreement and after that disagreement i could not log in as my password had been changed .???

is it normal for staff to change passwords !!  " u know who u are [Removed]


could have been my bank account ?


[Removed] use ur imaginaging ?


Moderator's note by Adie (Dvorak) removed hints to CSA name.

Posts: 23,289
Thanks: 9,779
Fixes: 162
Registered: ‎22-08-2007

Re: Plusnet Member Centre not secure!

If your member centre password (your account password) had been changed as you suggest, then your internet connection would no longer be working, as it uses the same password.  Is your internet still working?

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 3,201
Fixes: 46
Registered: ‎10-04-2014

Re: Plusnet Member Centre not secure!

Hi there,


For security reasons, we retain a footprint on this sort of stuff, and I can assure you that your password has not been changed by an agent. However, I can see that it was changed about 15 minutes before the agent first looked at the account. Hopefully this clarifies things a bit.



ex-Plusnet staffer. Any posts after 28/07/2017 aren't on behalf of Plusnet
Posts: 19,107
Thanks: 457
Fixes: 21
Registered: ‎31-08-2007

Re: Plusnet Member Centre not secure!

glesgajohn wrote:

password was the 1 "THEY" asked for .

"THERE IS  NO DOUT MY PASSWORD WAS CHANGED " as i forgot it and reset it by plusnet  by email the night b4 Huh

I often wonder in these situations, if for some reason the password reset did not go through as expected, or whether there was some confusion about which password was active etc.