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Plusnet Did Not Turn Up as promised

Digi1
Newbie
Posts: 3
Registered: 30-10-2015

Plusnet Did Not Turn Up as promised

I have been using Plusnet for several years, even though backed by BT owning them in any case.  Their service was good and I'd used their support and fixed it quickly
However, I moved from ADSL to Fibre, and shocking service.  They booked in BT and then checked that they were still going to turn up, was confirmed.  Yet later in the day around 5.55pm informed that BT had told them they could not provide the service days before, just they had not told me
I'd employed an engineer to configure my computer due to fixed IP's etc - he waited for BT to arrive, cost me £195 for his time, which as Plusnet could not be bothered to inform is now wasted, as they will not compensate even though they admit is was totrally their fault in not informing me
As Plusnet are owned basically by BT, very bad to blame the "supplier" which is just another part of the same firm!
Give compensation and claim from teh other part of teh Company if a no show and when they know anyway in advance it is unforgivable
Moving to a new provider, any suggestions?
TT are as bad, used them before (Before they bought out Nildram, Nildram were great).  BT masive, and lack help. 
4 REPLIES
Community Veteran
Posts: 26,688
Thanks: 911
Fixes: 10
Registered: 10-04-2007

Re: Plusnet Did Not Turn Up as promised

Plusnet will lie and tell you you can't have compensation. Read http://www.moneysavingexpert.com/shopping/delivery-rights
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
gofaster
Rising Star
Posts: 365
Thanks: 12
Registered: 01-08-2007

Re: Plusnet Did Not Turn Up as promised

@Jelv - have you heard of anyone who has successfully claimed?
Community Veteran
Posts: 26,688
Thanks: 911
Fixes: 10
Registered: 10-04-2007

Re: Plusnet Did Not Turn Up as promised

No - but then I've never heard of anyone whose claim has been unsuccessful either! My suspicion is Plusnet reach an agreement and part of that is to keep quiet.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
Moderator
Moderator
Posts: 26,547
Thanks: 1,542
Fixes: 101
Registered: 14-04-2007

Re: Plusnet Did Not Turn Up as promised

Just to add a little balance..
Quote
Plusnet Openreach Did Not Turn Up as promised

Customer and Forum Moderator.