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Plusnet Customer Services

Newbie
Posts: 1
Registered: ‎27-12-2020

Plusnet Customer Services

What is anyone's experience of trying to get through to customer services? I have tried 4 times at different times of day but kept on hold for more than 22 mins each time - lose the will to live and just hang up. If I stay on the call what is the typical wait time?Huh

4 REPLIES 4
Hooked
Posts: 6
Thanks: 2
Registered: ‎18-12-2020

Re: Plusnet Customer Services

I had to ring them 5 times over the last couple of weeks and I had to wait
43 mins, 51 mins, 46 mins, 31 mins & 34 mins. and guess what. They still didn’t resolve my problem.
Moderator
Moderator
Posts: 24,630
Thanks: 4,442
Fixes: 1,131
Registered: ‎11-01-2008

Re: Plusnet Customer Services


Moderators Note


This topic has been moved from Fibre to Plusnet Feedback 

Customer / Moderator
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If it fixed it click 'This fixed my problem'
Pro
Posts: 301
Thanks: 44
Fixes: 9
Registered: ‎28-09-2020

Re: Plusnet Customer Services

What’s the issue you’re having?

Maybe somebody on here can help...

Hooked
Posts: 6
Thanks: 2
Registered: ‎18-12-2020

Re: Plusnet Customer Services

Thanks. It was all to do with the start date of my bb service. They started it a couple of weeks too early. But it’s working fine, and I’m happy with the service.