PlusNet is in breach of contract and trading standards by moving us to an email provider that ch

[#1]

OK, thank you, but as @Protech VERY clearly points out above, email is not a 'core service' and you can be certain that BT Consumer Division, of which Plusnet are  now merely a 'brand', will have made sure they are legally water-tight. 

[#2]

Are these the terms of the broadband package as of 2024? I'm aware that they have updated them (without notification of change) since that point.

18.5.3 is debatable as you do not get access to that email without the broadband package, and therefore it could be argued that it is part of the package. You couldn't go to PlusNet and just ask for email is my point. Additionally, if they say that email is a separate product, then there's should be separate terms and conditions for it. Where are they?

[#3]

Are these the terms of the broadband package as of 2024? I'm aware that they have updated them (without notification of change) since that point.

I have no idea - I changed providers in 2021.

As an aside, I have been using Information Technology (IT) for 50+ years.

[#4]

Terms and conditions from here
https://www.plus.net/help/legal/terms/

[#5]

That's the current terms and conditions and not the one from 2024. 

The only mention of email is:

"Broadband packages from 15th April 2025 do not include a Plusnet email address"

Therefore email was part of the broadband package prior to 15th April 2025, as my contract was renewed in 2024.

[#6]

When in 2024? The terms and conditions for contracts taken out prior to 11/7/2024 are referenced at the top of the page.

[#7]

Looking at the prior to July 2024 terms and conditions, email is not explicitly mentioned as any service. So we're back to the question "Is there a separate terms and conditions for email?" and, if there is not, and it not mentioned on that page with the other services that PlusNet mentions outside of broadband, then it must be considered as part of the broadband package. Otherwise, PlusNet did not present the terms and conditions for the email service.

[#8]

Regarding PlusNet taking early direct debit payments. Over the last 3 years, this has always happened for February, April, August, and November. 

April 2024 was the only exception. 1st was bank holiday. Contract was renewed around this time.

There is no other patterns in relation to day of the week, month length, or anything else I can see.

Any PlusNet employee want to comment why PlusNet continuously breaches the direct debit guarantee for these months? Looks to me like you're cooking the books for financial periods.  

[#9]

---

@taedian1 wrote:

Looking at the prior to July 2024 terms and conditions, email is not explicitly mentioned as any service. So we're back to the question "Is there a separate terms and conditions for email?" and, if there is not, and it not mentioned on that page with the other services that PlusNet mentions outside of broadband, then it must be considered as part of the broadband package. Otherwise, PlusNet did not present the terms and conditions for the email service.

---

As they withdrew the email service for new customers in September 2021, there was no need to include it in any contract after that date.

[#10]

@taedian1 As I haven't received an invoice from Plusnet since June 2021 - obviously - I do not recall the exact wording around the date on which payment will be taken, but I imagine it will be similar to my current providers, which is: payment will be taken on or around 'dd mmmm yy', which is allowed under the terms of a DD mandate. In other words, they are not tied to a specific date.

[#11]

And that date was set to the first of each month. Under the direct debit guarantee, they are not allowed to take it before that date.

[#12]

Also, just been on the phone with someone at PlusNet. They've cancelled and shredded the account while there was an active deadlocked complaint that I had gone to the ombudsman about. They've deleted evidence.

" A company cannot legally destroy any documents that are relevant to an active complaint or potential legal action. Doing so could be considered destruction of evidence, which may result in serious legal penalties, including criminal liability for the company and its directors. "

[#13]

@taedian1
Suggest you check out Plusnet data retention policy here

https://www.plus.net/help/legal/privacy-policy/

[#14]

I can only go by what the customer service representative told me today, which was the account was closed, by PlusNet, and it was shredded.
By the look of it, that violates their own policy.

[#15]

It also doesn't matter what's in that policy at this point. They have deleted evidence while an open complaint was lodged against them. This behaviour is criminal.
Also I had an DSAR request in with them as well before the shredded the account and I had questioned why I only learned about the multiple data breaches against PlusNet now instead of after they happened.
It's all about PlusNet being negligent in the actions and criminal in their covering up of their negligence.