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PlusNet Service Messages....... an anomoly !

Community Veteran
Posts: 18,026
Thanks: 1,693
Fixes: 20
Registered: ‎06-11-2007

PlusNet Service Messages....... an anomoly !

I am registered to have the service messages regarding technical problems, BT problems, servers down, and similar.....
all very fine.... and nice to know what is going on in the background.... especially if it concerns not being able to connect to the internet.......
HOWEVER!..... It`s a bit weird, to have an email saying "sorry you cannot connect to the internet..... because of...... "  
`cos`.... IF I cannot connect ,......... then I won`t get the email....  Roll eyes
and similarly, when a problem has been resolved, we get this message.......
"If you are still unable to connect, please power down your broadband equipment for 20 minutes and retry.
Sorry for any inconvenience this may cause. "
Erm ...... If you are still unable to connect...... you will not get this email.... Roll eyes
EDIT EDIT EDIT
unless you log in on another computer, you just happen to have handy......  Cheesy  or have a super duper mobile computer phone..... Undecided
6 REPLIES
Superuser
Superuser
Posts: 2,943
Thanks: 647
Fixes: 6
Registered: ‎06-04-2007

Re: PlusNet Service Messages....... an anomoly !

I can get these emails on my mobile phone, and my work computer, so certainly come in useful.
Phil
itsme
Grafter
Posts: 5,924
Thanks: 1
Registered: ‎07-04-2007

Re: PlusNet Service Messages....... an anomoly !

Quote from: shutter

unless you log in on another computer, you just happen to have handy......  Cheesy  or have a super duper mobile computer phone..... Undecided

or go to a public library and use the computers there, and for me it's only 200m walk.  Wink
pierre_pierre
Grafter
Posts: 19,757
Registered: ‎30-07-2007

Re: PlusNet Service Messages....... an anomoly !

Oh Well
Quote
Service Status RSS Feeds
Major Openreach Service Outage (61234) - RESOLVED
ADSL Dial
Posted on: Saturday 3 April 2010, 14:23
This is an update to the issues experienced in the Paddington Exchange and related ATMs, which have been affecting customers nationwide.BT have cleared the exchange and ATM issues, and customers should now be able to connect with no further issue.
If you are still unable to connect, please power down your broadband equipment for 20 minutes and retry.

Sorry for any inconvenience this may cause.
Community Gaffer
Community Gaffer
Posts: 17,682
Thanks: 665
Fixes: 167
Registered: ‎05-04-2007

Re: PlusNet Service Messages....... an anomoly !

We send these service notices out as sometimes people can check service status at other locations. Would you prefer us not to send them? Wink
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
hadden
Grafter
Posts: 486
Thanks: 2
Registered: ‎27-07-2007

Re: PlusNet Service Messages....... an anomoly !

Quote from: Chris
Would you prefer us not to send them? Wink

Yes, it would be brilliant if you could never have any problems  Wink
Community Veteran
Posts: 18,026
Thanks: 1,693
Fixes: 20
Registered: ‎06-11-2007

Re: PlusNet Service Messages....... an anomoly !

Grin Grin Grin Grin