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PlusNet Now Second Worst For Customer Complaints

quelquod
Pro
Posts: 643
Thanks: 127
Fixes: 1
Registered: ‎31-07-2007

PlusNet Now Second Worst For Customer Complaints

The latest OFCOM report of ISP customer complainants lists PlusNet as the UK's second worst (closely followed by it's parent BT).

https://www.lovemoney.com/news/12418/uks-worst-broadband-provider-talktalk-plusnet-bt

It's come to something when even BT is complained about less and only TalkTalk is worse!

Democracy - 3 wolves and a lamb voting about what to have for lunch!
2 REPLIES 2
pjmarsh
Superuser
Superuser
Posts: 3,627
Thanks: 1,295
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Registered: ‎06-04-2007

Re: PlusNet Now Second Worst For Customer Complaints

According to your link, in the last quarter Plusnet and BT both had the same number of compaints per 100,000 customers, rather than more than them.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

rongtw
Seasoned Hero
Posts: 6,973
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Registered: ‎01-12-2010

Re: PlusNet Now Second Worst For Customer Complaints

it dont look good , Talk talk and PN racing together,  PN got more in Q4 2016 complaints.PNG

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