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PlusNet Chat NOT AVAILABLE from 7.30

Gel
Seasoned Pro
Posts: 1,585
Thanks: 163
Fixes: 14
Registered: 02-08-2007

PlusNet Chat NOT AVAILABLE from 7.30

I've been trying to use CHAT since 7.40, when it's supposed to be available from 07.30. Sad

Why aren't there sufficient staff on duty to provide service advertised?
I see it suddenly works @ 08.00 though.

6 REPLIES
Community Veteran
Posts: 19,101
Thanks: 443
Fixes: 21
Registered: 31-08-2007

Re: PlusNet Chat NOT AVAILABLE from 7.30

They were probably inundated with calls about all the bugs in this forum software Crazy3

Didn't you know it's all part of the 24/7 service that they used to pick up awards for Sad

MattyC
Champion
Posts: 3,192
Thanks: 161
Fixes: 46
Registered: 10-04-2014

Re: PlusNet Chat NOT AVAILABLE from 7.30

Seems odd, we'll look into why it was showing as unavailable. Did you get the same problem on other days?

I'm guessing you have no ad-blocking software up and running? 

 

Matty

ex-Plusnet staffer. Any posts after 28/07/2017 aren't on behalf of Plusnet
Gel
Seasoned Pro
Posts: 1,585
Thanks: 163
Fixes: 14
Registered: 02-08-2007

Re: PlusNet Chat NOT AVAILABLE from 7.30

No popup blocker. Lack of manpower is my guess, as it suddenly worked at 8am on Sunday.

This new forum doesn't seem to show date of original posting incidentally Sad

Community Veteran
Posts: 19,101
Thanks: 443
Fixes: 21
Registered: 31-08-2007

Re: PlusNet Chat NOT AVAILABLE from 7.30

Have you had a look at your Settings Gel? 8.02 am you posted Wink

MattyC
Champion
Posts: 3,192
Thanks: 161
Fixes: 46
Registered: 10-04-2014

Re: PlusNet Chat NOT AVAILABLE from 7.30

There is someone there to take chats at 7:30 - I sit next to the team that was in office that morning. We can't vouch for why it said that noone was available, but I'll investigate for you.

ex-Plusnet staffer. Any posts after 28/07/2017 aren't on behalf of Plusnet
Gel
Seasoned Pro
Posts: 1,585
Thanks: 163
Fixes: 14
Registered: 02-08-2007

Re: PlusNet Chat NOT AVAILABLE from 7.30