PlusNet Chat NOT AVAILABLE from 7.30

[#1]

I've been trying to use CHAT since 7.40, when it's supposed to be available from 07.30.

Why aren't there sufficient staff on duty to provide service advertised?
I see it suddenly works @ 08.00 though.

[#2]

They were probably inundated with calls about all the bugs in this forum software

Didn't you know it's all part of the 24/7 service that they used to pick up awards for

[#3]

Seems odd, we'll look into why it was showing as unavailable. Did you get the same problem on other days?

I'm guessing you have no ad-blocking software up and running? 

Matty

[#4]

No popup blocker. Lack of manpower is my guess, as it suddenly worked at 8am on Sunday.

This new forum doesn't seem to show date of original posting incidentally

[#5]

Have you had a look at your Settings Gel? 8.02 am you posted

[#6]

There is someone there to take chats at 7:30 - I sit next to the team that was in office that morning. We can't vouch for why it said that noone was available, but I'll investigate for you.

[#7]

Thanks; that SETTINGS tab is pretty well buried in forum layout!

Don't think I'd have found on my own.