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Plus Net billing error- why so slow to rectify??

Gel
Aspiring Champion
Posts: 2,238
Thanks: 267
Fixes: 26
Registered: ‎02-08-2007

Plus Net billing error- why so slow to rectify??

Question #100650279 - Your Feedback < Back

S******  ******s - CSC Analyst
2:18pm, Tuesday 10 Mar 2015
Dear Mr xxxx,
Thank you for contacting us recently.
I am passing this ticket to my colleagues to refund this overcharge for you.
Internal
Chat:4300316140
Refund required:£30
Invoice:most recent bill
Reason: Discount agreed in cot chat was applied for 12 months not 24.
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No indication as to when Plus Net issuing corrective credit for their billing c*** up Cry
2 REPLIES 2
Chris
Legend
Posts: 17,724
Thanks: 599
Fixes: 169
Registered: ‎05-04-2007

Re: Plus Net billing error- why so slow to rectify??

Unfortunately we can't refund until the direct debit clears on our side, so the ticket was placed on hold to allow this to happen.
I've just sorted the refund out.
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
Gel
Aspiring Champion
Posts: 2,238
Thanks: 267
Fixes: 26
Registered: ‎02-08-2007