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Plus Net billing error- why so slow to rectify??

Gel
Seasoned Pro
Posts: 1,585
Thanks: 163
Fixes: 14
Registered: 02-08-2007

Plus Net billing error- why so slow to rectify??

Question #100650279 - Your Feedback < Back

S******  ******s - CSC Analyst
2:18pm, Tuesday 10 Mar 2015
Dear Mr xxxx,
Thank you for contacting us recently.
I am passing this ticket to my colleagues to refund this overcharge for you.
Internal
Chat:4300316140
Refund required:£30
Invoice:most recent bill
Reason: Discount agreed in cot chat was applied for 12 months not 24.
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No indication as to when Plus Net issuing corrective credit for their billing c*** up Cry
2 REPLIES
Community Gaffer
Community Gaffer
Posts: 17,665
Thanks: 658
Fixes: 162
Registered: 05-04-2007

Re: Plus Net billing error- why so slow to rectify??

Unfortunately we can't refund until the direct debit clears on our side, so the ticket was placed on hold to allow this to happen.
I've just sorted the refund out.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
Gel
Seasoned Pro
Posts: 1,585
Thanks: 163
Fixes: 14
Registered: 02-08-2007

Re: Plus Net billing error- why so slow to rectify??