Plus Net billing error- why so slow to rectify??

[#1]

Question #100650279 - Your Feedback < Back

S******  ******s - CSC Analyst
2:18pm, Tuesday 10 Mar 2015
Dear Mr xxxx,
Thank you for contacting us recently.
I am passing this ticket to my colleagues to refund this overcharge for you.
Internal
Chat:4300316140
Refund required:£30
Invoice:most recent bill
Reason: Discount agreed in cot chat was applied for 12 months not 24.
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No indication as to when Plus Net issuing corrective credit for their billing c*** up

[#2]

Unfortunately we can't refund until the direct debit clears on our side, so the ticket was placed on hold to allow this to happen.
I've just sorted the refund out.

[#3]