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Phone support

janelizabeth57
Newbie
Posts: 4
Thanks: 1
Registered: ‎13-09-2018

Phone support

Why are there never enough staff to answer calls?
Every time I have rung they are "experiencing high call volumes"
3 REPLIES 3
shutter
Community Veteran
Posts: 22,199
Thanks: 3,767
Fixes: 64
Registered: ‎06-11-2007

Re: Phone support

Hmm...    Rings a bell !...( sorry for the pun.... but.......)

https://community.plus.net/t5/Plusnet-Feedback/Suggestion-employ-more-staff-to-answer-tickets-and-ph...

 

Thread title..... note the date.....

Suggestion..... employ more staff to answer tickets and phones

 

Nine years ago..... !!

Strat
Community Veteran
Posts: 31,320
Thanks: 1,609
Fixes: 565
Registered: ‎14-04-2007

Re: Phone support

Moderator's note by Dick (Strat): Topic moved to a more appropriate board.

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MasterOfReality
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,640
Fixes: 57
Registered: ‎26-03-2018

Re: Phone support

Hi @janelizabeth57 

 

I'm sorry you were having difficulties getting in touch over the phones - from time to time we do have an influx of calls, I do understand that his can be frustrating. But please rest assured, we have people working hard everyday to answer calls as quickly as possible and bring those call queues down! 

 

Feel free to shout up on here if you ever need some assistance. 

 

Thanks, 

MoR