Phone support

[#1]

Why are there never enough staff to answer calls?
Every time I have rung they are "experiencing high call volumes"

[#2]

Hmm...    Rings a bell !...( sorry for the pun.... but.......)

https://community.plus.net/t5/Plusnet-Feedback/Suggestion-employ-more-staff-to-answer-tickets-and-ph...

Thread title..... note the date.....

Suggestion..... employ more staff to answer tickets and phones

Nine years ago..... !!

‎07-11-2009 2:53 PM

[#3]

Moderator's note by Dick (Strat): Topic moved to a more appropriate board.

[#4]

Hi @janelizabeth57 

I'm sorry you were having difficulties getting in touch over the phones - from time to time we do have an influx of calls, I do understand that his can be frustrating. But please rest assured, we have people working hard everyday to answer calls as quickly as possible and bring those call queues down! 

Feel free to shout up on here if you ever need some assistance. 

Thanks, 

MoR