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Phone charges - error on web page

Community Veteran
Posts: 38,460
Thanks: 1,027
Fixes: 62
Registered: 15-06-2007

Phone charges - error on web page

Quote from: Oldjim
http://www.plus.net/info2/legal/price_guide.html
Quote
Call and bill information
4. A call setup fee of 12.5 pence applies except to inclusive calls. The duration (length of time) of your calls are rounded up to the next whole minute before we work out the call charge. If your call charges are worked out without including VAT, they will be rounded up to the next penny before VAT is added. The VAT on your bill will also be rounded up to the next whole penny.


In fact the rounding up to 1 minute is only for the first minute so this needs sorting
5 REPLIES
jojopillo
Grafter
Posts: 9,786
Registered: 16-06-2010

Re: Phone charges - error on web page

HI Jim,
That is correct. It was changed back in 2009 with the home phone price changes.
[quote=http://www.plus.net/info2/legal/newtalkterms.html]Call and bill information
7. ... The duration (length of time) of your calls are rounded up to the next whole minute before we work out the call charge. If your call charges are worked out without including VAT, they will be rounded up to the next penny before VAT is added. The VAT on your bill will also be rounded up to the next whole penny.
Jojo Smiley
Community Veteran
Posts: 38,460
Thanks: 1,027
Fixes: 62
Registered: 15-06-2007

Re: Phone charges - error on web page

No it isn't.
Please see this thread http://community.plus.net/forum/index.php/topic,102678.0.html
and checking a recent bill
Calls to mobiles in the evening
Duration       Charge
5:54                 £0.57
7:06                 £0.66
According to the above the times should be rounded up to 6 mins and 8 mins giving a charge of 2 mins extra which is £0.15 but it isn't
Doing it by time difference the extra time is 1 min 12 secs which surprise surprise is a cost of 9p when calculated by the second
Steve
Seasoned Pro
Posts: 6,800
Thanks: 300
Registered: 13-07-2009

Re: Phone charges - error on web page

Oldjim maybe you should work for Plusnet, I always see you sorting out their errors, Your not as nice looking as jojo though. Sad
If life gives you lemons, make lemonade.
Community Veteran
Posts: 38,460
Thanks: 1,027
Fixes: 62
Registered: 15-06-2007

Re: Phone charges - error on web page

Perhaps I should change my picture to David Hasselhoff
jojopillo
Grafter
Posts: 9,786
Registered: 16-06-2010

Re: Phone charges - error on web page

Hi Jim,
Judging by those prices it seems that you're right. I'll just get it double checked and then raise a problem to get it altered if necessary Smiley