I am in a very frustrating situation. Plusnet have locked a phone i had a sim only deal on but won't accept a payment as it has passed a certain date that I was not notified about. Apparently the debt has been passed on to a collections agency but I have not had any contact about this so I have no way of paying the bill. I tried to get the name of the company that handles debt collections but was told nothing.
When I tried to pay the bill it was two days after this arbitrary date that Plusnet failed to notify me was a deadline. Due to this I will no doubt now owe more money when I am already struggling. I tried to pay the bill but was informed there is nothing to do but wait until someone from the collections agency contacts me. This is incredibly unfair as I have been trying to pay this bill for a month now and have no way of doing it. All the while my phone is locked and useless because of non-payment.
How is it not standard practise to notify someone about an upcoming change in circumstance?