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Paragraph titles as images missing

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Superuser
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Registered: ‎22-08-2007

Paragraph titles as images missing

@CRT,
Been looking at the SPAM management pages (whilst looking for something for a thread reply) here - http://portal.plus.net/support/security/spam/spam_protection_guide.shtml and note that the paragraph headers are images and are not loading...
Image URLs
http://portal.plus.net/images/support/security/spam/spam/summary.png
http://portal.plus.net/images/support/security/spam/spam/navigation_bar_1.png
http://portal.plus.net/images/support/security/spam/spam/spam_tab_1-1.png
NB: Clicking the above links returns a 404 error page
20 REPLIES 20
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Legend
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Registered: ‎05-04-2007

Re: Paragraph titles as impages missing

All seem to be loading for me Kevin, see attachment.
If this post resolved your issue please click the 'This fixed my problem' button

Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
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Superuser
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Registered: ‎22-08-2007

Re: Paragraph titles as images missing

Hi Chris,
Are you able to do "an external" connection simulation on this please?  I have retested on a different device from home and been out and tested the page over a 3G network.  They all fail the same.  Looking at one of the image URLs...

http://portal.plus.net/images/support/security/spam/spam/summary.png gives 404
http://portal.plus.net/images/support/security/spam/spam gives 404
http://portal.plus.net/images/support/security/spam gives 403

From this I conclude that the path .../spam/spam/ does not exist from the external world or there is an error in the URL generation in the external world.
I note that the path to the web page is simply .../security/spam/... and not .../security/spam/spam/... as used by the images.
Cheers,
Kevin
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Re: Paragraph titles as images missing

(images) not loading for me.
Call me 'w23'
At any given moment in the universe many things happen. Coincidence is a matter of how close these events are in space, time and relationship.
Opinions expressed in forum posts are those of the poster, others may have different views.
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Community Veteran
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Registered: ‎15-06-2007

Re: Paragraph titles as images missing

not loading here either
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Plusnet Help Team
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Registered: ‎24-07-2014

Re: Paragraph titles as images missing

I tried it here earlier and it was fine. I'll get a problem raised for further investigation.
Our problem incident management team have been mailed. Hopefully we'll have a problem ID soon.
If this post resolved your issue please click the 'This fixed my problem' button
 Tony T
 Plusnet Help Team
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Superuser
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Re: Paragraph titles as images missing

Tony / Chris,
Has a problem been confirmed please?
Kevin
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Re: Paragraph titles as images missing

OK for me using Chrome but not IE11.
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Plusnet Help Team
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Re: Paragraph titles as images missing

I've been off for a few days, I haven't had an Email confirming so, so I'd say no. I'm currently chasing it with the incident team for you.
If this post resolved your issue please click the 'This fixed my problem' button
 Tony T
 Plusnet Help Team
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Superuser
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Re: Paragraph titles as images missing

Quote from: JayG
OK for me using Chrome but not IE11.

Hmm looks like it might be a browser compatibility issue.  It also does not work with safari.
Which client platforms do PlusNET in-house test on?
@JayG - what are the URLs for the images delivered by Chrome?

http://portal.plus.net/images/support/security/spam/summary.png Also gives a 404 error.
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Plusnet Help Team
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Re: Paragraph titles as images missing

I was going to say that I didn't think this was a browser issue...
Interestingly though, it works fine on Firefox and Chrome, but not in Opera and IE in the office.
If this post resolved your issue please click the 'This fixed my problem' button
 Tony T
 Plusnet Help Team
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Re: Paragraph titles as images missing

Quote from: Townman
@JayG - what are the URLs for the images delivered by Chrome?

http://portal.plus.net/images/support/security/spam/spam/summary.png
http://portal.plus.net/images/support/security/spam/spam/navigation_bar_1.png
There's a very similar problem within a SMF forum I'm involved with whereby some png files used for avatars won't display in IE11, although others do - it started after a software upgrade and has not been resolved yet - it's clearly more complicated than just something to do with the file type.
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Superuser
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Re: Paragraph titles as images missing

@Tony,
FYI this is very strange - of the two links Jay has extracted above, clicking the first (on my iPad so it is safari) gives me a 404 error still, whereas clicking the second delivers the image.
This is not a simple URL construction issue based on client browser behaviour.

@JayG,
Thank you for the links.  As to the other comment, there is a big difference between not displaying something and not being able to find something, which is what is happening here.  I have seen issues with .png files not displaying / not displaying properly due to the way they have been generated.
Kevin
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Re: Paragraph titles as images missing

All OK for me on IE11!  Shocked
Geoff,
York.
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Plusnet Help Team
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Re: Paragraph titles as images missing

Problem ID 85169
If this post resolved your issue please click the 'This fixed my problem' button
 Tony T
 Plusnet Help Team