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sue plusnet for non-payment of cashback

deezel55
Grafter
Posts: 29
Thanks: 1
Registered: ‎11-08-2014

sue plusnet for non-payment of cashback

Has anyone thought of suing Plusnet for non-payment of cashback.
Perhaps an action in the small claims court might be successful
Or perhaps individuals here could club together to take joint action!
18 REPLIES
MattyC
Champion
Posts: 3,192
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Registered: ‎10-04-2014

Re: sue plusnet for non-payment of cashback

Apologies for the situation that you're in.
My colleague has tried to call you, but couldn't get a response. We are currently chasing your account up with marketing and will keep you updated.
Matty
ex-Plusnet staffer. Any posts after 28/07/2017 aren't on behalf of Plusnet
deezel55
Grafter
Posts: 29
Thanks: 1
Registered: ‎11-08-2014

Re: sue plusnet for non-payment of cashback

not true
been by the phone all day, no call from plusnet, no answerphone message.
am on the phone now, its  17.42.
court action will ensue unless i am paid in next 7 days
letter before action posted today to sheffield office
jim:quote
deezel55
Grafter
Posts: 29
Thanks: 1
Registered: ‎11-08-2014

Re: sue plusnet for non-payment of cashback

Okay, just spoke to your agent, promises, promises on my promised cashback
same excuses  for the last month
when I mentioned small claims court in 7 days if not payed I was told plusnet fight all actions (whether  right or wrong presumably) so there you have it
lovely company plusnet, promise cashback, don't pay, but will fight court case, presumably it will cost a lot more than the £50 cashback they owe me
says it all really  Crazy
catelliott
Grafter
Posts: 242
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Registered: ‎05-02-2015

Re: sue plusnet for non-payment of cashback

Hi there,
I'm sorry for the delay with the cashback. Rest assured that we are working to get this out to you as soon as possible, but we do ask you to remain patient whilst we are sorting this for you.
deezel55
Grafter
Posts: 29
Thanks: 1
Registered: ‎11-08-2014

Re: sue plusnet for non-payment of cashback

Like all things, patience has it's limit, I'll be all out of that commodity in 7 days, after all,  nearly two months waiting for cashback, think you have had all the patience any sane person or company could ask for.
simple really, just pay the £50 you owe,
would you be patient with me if I made you wait two months for your money,?  don't think so
adie:quote
rongtw
Seasoned Hero
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Registered: ‎01-12-2010

Re: sue plusnet for non-payment of cashback

Going by the amount of posts on the Forum about Cash back ,,, its going to take a lot of sorting out  Crazy
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Plusnet Help Team
Plusnet Help Team
Posts: 1,953
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Registered: ‎24-07-2014

Re: sue plusnet for non-payment of cashback

We do appreciate the problem that you've had, and I can assure you that it is being chased for you. As soon as we have some news, we will be letting you know on the ticket open on your account.
If this post resolved your issue please click the 'This fixed my problem' button
 Tony T
 Plusnet Help Team
Luzern
All Star
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Registered: ‎31-07-2007

Re: sue plusnet for non-payment of cashback

OP there are loads of complaints over cash back companies' failures to pay. That won't be comfort to you, but I do think PN will trying as hard as possible on your behalf; more than some.
Look at the stories on the web abouy such as the well known like Quidco and you'll read of "no traces" of valid applications.
To anyone else, I'd value any thing I wanted on its stand alone worth before purchase, and cashback as a bonus, nice if you get it.
No one has to agree with my opinion, but in the time I have left a miracle would be nice.
deezel55
Grafter
Posts: 29
Thanks: 1
Registered: ‎11-08-2014

Re: sue plusnet for non-payment of cashback

threatened court action, on last day got email for cashback (26th march)
this is good for a laugh
got letter plus email saying cheque posted to me 27th march and I should receive it by 13th april
Grin
which postal service gives a 17 day window to get a letter to you?
I have had some BS aimed my way but plusnet really take the biscuit, delay, delay, delay
no cheque and court action will ensue 13th april, that is a PROMISE
Plusnet Help Team
Plusnet Help Team
Posts: 1,953
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Registered: ‎24-07-2014

Re: sue plusnet for non-payment of cashback

I think it's safe to say we've learnt a lot about cash back with the problems we've experienced.
I don't believe I've not looked into your particular issue, but I know my colleagues have been working hard to resolve the matter for you and other customers.
The process which we use isn't as straight forward as popping a cheque in the post. As you've been given this timescale, I see no reason why you'd have problems. However, I note that you replied to my ticket about the delivery of the cheque. This will be checked out for you.
If this post resolved your issue please click the 'This fixed my problem' button
 Tony T
 Plusnet Help Team
deezel55
Grafter
Posts: 29
Thanks: 1
Registered: ‎11-08-2014

Re: sue plusnet for non-payment of cashback

Ok, received the cheque this morning for the cashback 
only problem it's made out for £25 (should be £50)
you couldn't make this up really  Crazy
Also it seems the link for open questions has been removed from website so I cannot report this on there.
When will this EVER end?
Community Veteran
Posts: 38,460
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Registered: ‎15-06-2007

Re: sue plusnet for non-payment of cashback

Yes you can - how did you miss the other threads - https://portal.plus.net/wizard/?p=search
Community Veteran
Posts: 26,744
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Registered: ‎10-04-2007

Re: sue plusnet for non-payment of cashback

Quote from: deezel55
Also it seems the link for open questions has been removed from website so I cannot report this on there.

See http://community.plus.net/forum/index.php/topic,138400.0.html
A number of us seem to care more about the ability of customers to communicate which Plusnet in the most effective way for the issue concerned than it seems Plusnet do themselves and have therefore included links in our signatures.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
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deezel55
Grafter
Posts: 29
Thanks: 1
Registered: ‎11-08-2014

Re: sue plusnet for non-payment of cashback

Quote from: Oldjim
Yes you can - how did you miss the other threads - https://portal.plus.net/wizard/?p=search

cos I have a life
and such a naff move on plusnets part.
..........but thanks for the link
how can I put this into my pposts?