PN's future
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PN's future
02-04-2015 12:41 PM
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.........................proud" say Pnet.
Re: PN's future
02-04-2015 12:52 PM
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It does feel like we're slowly on the way back up though. As long as BT don't screw them over I think they are here to stay.
P.s. should be beginning
Re: PN's future
02-04-2015 1:45 PM
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You know the vocal few that post on forums aren't really representative of the customer base?
Re: PN's future
02-04-2015 1:50 PM
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To be is to do - Kant
do be do be do - Sinatra
Re: PN's future
02-04-2015 2:03 PM
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There is a clear focus on expanding the customer base - the current cash back offers are clearly commercially silly effectively taking next to zero revenue for the duration of the broadband initial contract, after which the user can elect to go elsewhere. To do all of this in the face of other issues (the inability to process cash backs) is commercial stupidity.
Irrespective of the commercial deals to get new customers, PlusNet's suppliers are not capable of fulfilling the end user business contracted for in either a consistently timely or professional manner. Supplier caused issues are legion around here and there is no visibility on these forums or any where in the "public space" of what Andy Baker is doing (if anything) to fix those issues. No organisation can prosper whilst their sole (only available) supplier is so abysmally bad. Sadly whilst there are so many naïve users out there who really think that PlusNet them selves go out and install / repair telephone circuits and broadband equipment and it is directly their fault when things go wrong, PlusNet's reputation is not going to be overly good.
Being honest and transparent about the real issues (as is RevK from A&A) is the only way to ensure that blame is placed where it belongs and those who are in a position to make a difference are clear where improvements are required.
At present even the organisations who champion consumer concerns - Which? - appear to believe that users not getting the "published" (up to ) broadband speed is the fault of the ISPs - if they do not comprehend the problem, what hope is there for improvement?
PN's internal problems will hopefully be addressed by the many internal systems developments... when they eventually arrive!
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
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Re: PN's future
02-04-2015 7:32 PM
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Quote from: Townman ensure that blame is placed where it belongs
So long as that's not at plusnet, right?
Re: PN's future
02-04-2015 7:54 PM
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I'm sure they will bounce out the other side again, but in what timescale?It is always the same though, denying any issues for a while, then flat out PR trying to make it right again.
Mark
Re: PN's future
02-04-2015 8:21 PM
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Quote from: ejs
Quote from: Townman ensure that blame is placed where it belongs
So long as that's not at plusnet, right?
No, wherever actual blame lays. I do not believe that I have been inconsistent on that matter - if PlusNet are the blame worthy party then they are to blame. In respect to the link you've posted, PlusNet are clearly somewhere along the way are to "blame" for the leaked email addresses, but that is not what that thread was about. The OP wanted PN to some how stop the consequences of the error.
I really do not see what point you are trying to make. You seem to have some snide comment to make around a lot of my posts, seeking to make some less than clear points by referring to other of my old posts. It is becoming tiresome and does not help anyone, so please stop it - if you cannot make constructive comments please make none. You used to be a really positive contributor around here, it would be good to see you return to your old self.
Your post has been referred to the mods.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: PN's future
02-04-2015 8:26 PM
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Like I said - I could be wrong, but this is reminicent of the times we had new people at that level where I worked for 30 years. Our new 'experts' never seemed to last long after fouling things up, and we eventually got back to an even keel. It was painful whilst they held sway, though.
Re: PN's future
02-04-2015 8:36 PM
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Looking around Facebook, one will realise that PlusNet does have a rather young middle management team. Some are really very good and have remained around and are keeping the front line on an even keel; some have gone on to greater things to fix the causes of in-balance and some have simply gone on or even just gone!
So long as the engineers can hold fast to what is right, the organisation has some chance of coming through this.
I have a similar drawer of tee shirts too from my 35+ years working in a large UK based IT provider.
Kevin
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: PN's future
02-04-2015 8:49 PM
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Re: PN's future
02-04-2015 9:06 PM
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They also don't have BT's (or TalkTalk's, etc..) privileged position of being a large, popular provider who already have millions of customers.
Re: PN's future
02-04-2015 10:20 PM
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Things changed last May , those of us who been round the block since 97 have seen it all before with the dark , dark dpi days .......
Zen & aaisp are the clear alternatives for those who remember the days when plusnet could be mentioned in the same breath.
Surprised jelv and other users who've also "seen it all before" are not with aaisp ?
Re: PN's future
02-04-2015 10:31 PM
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even on this forum now all you get is OK customers your opinions are ESCALATED !! to them up high , but only to be forgotten
samsung 850evo 250gig , WD black 2 TB . Asus Phoebus sound ,
16 gig Avexir ram 2400 , water cooling Corsair H100i gtx ,
Corsair 750HXI Psu , Phanteks Enthoo pro case .
Re: PN's future
02-04-2015 11:24 PM
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I still suspect eventually that there will be consolidation into one entity for all BT consumer users.
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