cancel
Showing results for 
Search instead for 
Did you mean: 

PN Customer Service - not that good is it?

Swingle
Hooked
Posts: 7
Registered: 09-03-2017

PN Customer Service - not that good is it?

I've been trying to get PN to answer some questions about my Broadband speeds. Firstly they agree there is a fault and despite the promise it will be sorted within 3 - 5 days, after 7 days I hear nothing. I repeat my concerns and yet again PN agree a fault and yet again, say it will be looked at within 72 hours but nothing actually happens. Despite my replying to the open ticket I still get nothing from PN. Nothing at all, ignored totally. How much longer can I let this run on, maybe I should stop my subscription, will that get some sort of reaction, any reaction would be better than being ignored. Ticket number; 145361868.

 

 

4 REPLIES
Community Veteran
Posts: 3,274
Thanks: 339
Fixes: 12
Registered: 24-10-2013

Re: PN Customer Service - not that good is it?

stopping your payments will get a reaction, a letter from a debt collector.
so that would be foolish.
Plusnet Staff
Plusnet Staff
Posts: 2,145
Thanks: 372
Fixes: 117
Registered: 22-08-2015

Re: PN Customer Service - not that good is it?

Hi there @Swingle

 

I am really sorry to hear of the delay in getting your ticket picked up. Having looked into this I believe you've spoken to one of my colleagues last night? If there's anything further I can help with please just let me know.

From when I joined the Plusnet Help Team in May 2017 my main Community account is @Gandalf.
If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Staff
newagetraveller
Aspiring Pro
Posts: 446
Thanks: 53
Registered: 03-08-2012

Re: PN Customer Service - not that good is it?

"stopping your payments will get a reaction, a letter from a debt collector.
so that would be foolish. "

 

Who would be toothless if they were only acting on behalf of PN. Debt collectors toilet paper may be ignored if that is the case. If they kept pursuing you then that would be harrasment for which they could be taken to court.Smiley It would be PN who had to go to court, if it came to that. And a CCJ can only be issued if the court finds for PN and the debt isn't paid.

Swingle, keep a copy of your communications with PN, who have admitted there's a fault and would appear to have not dealt with it in a timely and/successful manner.

If the debt collector has actually purchased the debt, doubtful, then that would be different.

So not so "foolish" as you so eloquently wrote!

Three mobile, 1,2,3, PAYG. https://www.three.co.uk/Store/SIM/Pay_As_You_Go
southerner
Aspiring Pro
Posts: 522
Thanks: 48
Fixes: 1
Registered: 27-11-2013

Re: PN Customer Service - not that good is it?

The only danger would be if an entry to your credit file was made about the situation. That could negatively affect you're chances of getting new credit for many years. 6 years if I remember rightly.