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Option for Logging Referrals Missing

Dx7
Rising Star
Posts: 73
Thanks: 2
Fixes: 1
Registered: 12-11-2008

Option for Logging Referrals Missing

Hi
Just wondering why the option for logging referrals has been removed from the new customer signup form.  I have screen prints showing it missing.
John

4 REPLIES
Community Veteran
Posts: 38,460
Thanks: 1,027
Fixes: 62
Registered: 15-06-2007

Re: Option for Logging Referrals Missing

if it was via one of the discount / money back sites I don't think that referrals are paid
Dx7
Rising Star
Posts: 73
Thanks: 2
Fixes: 1
Registered: 12-11-2008

Re: Option for Logging Referrals Missing

Hi Oldjim
Thanks for that - but  no it's the main new customer signup on the Plusnet website.  Three people have told me that there is not option to put my referral name on the form here:  https://www.plus.net/signup/about-you/ ;     and I have looked myself and its been removed.  People have to raise tickets to get me added and it a pain getting them to do it so I have stopped referring unless I can order over the phone for people and get myself added that way. 
John
Community Gaffer
Community Gaffer
Posts: 17,644
Thanks: 636
Fixes: 162
Registered: 05-04-2007

Re: Option for Logging Referrals Missing

It won't show up if you've either followed through from a cashback site or someone elses/your referral banner/link until you remove Plusnet cookies.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
Dx7
Rising Star
Posts: 73
Thanks: 2
Fixes: 1
Registered: 12-11-2008

Re: Option for Logging Referrals Missing

Thanks for that Chris – it’s sunk in now.
Seems a hell of a coincidence that it happened from three different people in a run when it’s never happened before, and one was a little old lady that can just about get online let alone have knowledge of  cash-back sites – but it’s possible I suppose. I will monitor it.    Again thanks for the response.
John