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OpenReach featuring on Watchdog

Community Veteran
Posts: 26,722
Thanks: 936
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Registered: ‎10-04-2007

OpenReach featuring on Watchdog

Now would be an excellent time to contact Watchdog if you've had issues with OpenReach recently.
This coming Wednesday's programme:
Quote
Series 32 Episode 7 of 8
Duration: 1 hour
Consumer series. Anne Robinson interviews energy secretary Ed Davey, and we investigate BT Openreach and their promises to keep the nation connected.
jelv (a.k.a Spoon Whittler)
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10 REPLIES
Community Veteran
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Registered: ‎22-06-2012

Re: OpenReach featuring on Watchdog

There's a very good article in today's Mail which details the horrors of the combination of BT & Openreach. Praise the Lord that I'm a Plusnet customer.  Grin
http://www.dailymail.co.uk/news/article-2478638/A-superfast-way-mad--ring-BTs-centre-Bangalore.html
Community Veteran
Posts: 6,824
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Registered: ‎27-10-2012

Re: OpenReach featuring on Watchdog

I still fail to understand why end users cannot talk to Openreach.
But it will be interesting tonight. I think it will be more to do with telephone lines than broadband though....
Community Veteran
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Registered: ‎11-08-2007

Re: OpenReach featuring on Watchdog

Currently the ThinkBroadband website has a survey asking (see attachment) about Openreach repairs and connection problems -
Community Veteran
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Registered: ‎02-08-2007

Re: OpenReach featuring on Watchdog

Can Plusnet contact Openreach direct ?
Apprentice
Grafter
Posts: 614
Registered: ‎04-11-2008

Re: OpenReach featuring on Watchdog

They should be able to I would have thought.
http://tinyurl.com/qcl82bk
James
Grafter
Posts: 21,036
Registered: ‎04-04-2007

Re: OpenReach featuring on Watchdog

Quote from: gleneagles
Can Plusnet contact Openreach direct ?

Only on Phone Faults and Provision.  Not for Broadband. We have to contact Wholesale for Broadband/Fibre.
Community Veteran
Posts: 6,824
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Registered: ‎27-10-2012

Re: OpenReach featuring on Watchdog

Provision as in when an order is placed with BTw and an Openreach engineer doesn't turn up?
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: ‎18-07-2007

Re: OpenReach featuring on Watchdog

Yes, though only for provisioning of a phone line, not broadband as James said above.
Community Veteran
Posts: 6,824
Thanks: 1
Registered: ‎27-10-2012

Re: OpenReach featuring on Watchdog

Wow.
That's an inefficient loop - End User > ISP > BTw > Openreach
So, you have to chase BTw when an engineer doesn't turn up for broadband and then BTw have to chase Openreach.
It's no wonder there can be issues!
James
Grafter
Posts: 21,036
Registered: ‎04-04-2007

Re: OpenReach featuring on Watchdog

It's an Ofcom directive.  It's to ensure what is called "equivalence".