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OpenReach featuring on Watchdog

jelv
Seasoned Hero
Posts: 26,786
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Registered: ‎10-04-2007

OpenReach featuring on Watchdog

Now would be an excellent time to contact Watchdog if you've had issues with OpenReach recently.
This coming Wednesday's programme:
Quote
Series 32 Episode 7 of 8
Duration: 1 hour
Consumer series. Anne Robinson interviews energy secretary Ed Davey, and we investigate BT Openreach and their promises to keep the nation connected.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
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10 REPLIES 10
tijara33
Pro
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Registered: ‎22-06-2012

Re: OpenReach featuring on Watchdog

There's a very good article in today's Mail which details the horrors of the combination of BT & Openreach. Praise the Lord that I'm a Plusnet customer.  Grin
http://www.dailymail.co.uk/news/article-2478638/A-superfast-way-mad--ring-BTs-centre-Bangalore.html
AndyH
Grafter
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Registered: ‎27-10-2012

Re: OpenReach featuring on Watchdog

I still fail to understand why end users cannot talk to Openreach.
But it will be interesting tonight. I think it will be more to do with telephone lines than broadband though....
Nibiru
Community Veteran
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Registered: ‎11-08-2007

Re: OpenReach featuring on Watchdog

Currently the ThinkBroadband website has a survey asking (see attachment) about Openreach repairs and connection problems -
Plusnet FTTC 80/20 IPv4/30, Hurricane Electric 6in4 IPv6/48, Pulse8 landline & calls, SamKnows 600N
Vigor 130 modem, pfSense 2.6.0 router, DrayTek WAPs, Devolo dLAN 500, Gigaset N300A-IP VoIP DECT
gleneagles
Aspiring Legend
Posts: 11,105
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Re: OpenReach featuring on Watchdog

Can Plusnet contact Openreach direct ?
We are born into history and history is born into us.
Apprentice
Grafter
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Registered: ‎04-11-2008

Re: OpenReach featuring on Watchdog

They should be able to I would have thought.
http://tinyurl.com/qcl82bk
James
Grafter
Posts: 21,036
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Registered: ‎04-04-2007

Re: OpenReach featuring on Watchdog

Quote from: gleneagles
Can Plusnet contact Openreach direct ?

Only on Phone Faults and Provision.  Not for Broadband. We have to contact Wholesale for Broadband/Fibre.
AndyH
Grafter
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Registered: ‎27-10-2012

Re: OpenReach featuring on Watchdog

Provision as in when an order is placed with BTw and an Openreach engineer doesn't turn up?
orbrey
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 10,540
Registered: ‎18-07-2007

Re: OpenReach featuring on Watchdog

Yes, though only for provisioning of a phone line, not broadband as James said above.
AndyH
Grafter
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Registered: ‎27-10-2012

Re: OpenReach featuring on Watchdog

Wow.
That's an inefficient loop - End User > ISP > BTw > Openreach
So, you have to chase BTw when an engineer doesn't turn up for broadband and then BTw have to chase Openreach.
It's no wonder there can be issues!
James
Grafter
Posts: 21,036
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Registered: ‎04-04-2007

Re: OpenReach featuring on Watchdog

It's an Ofcom directive.  It's to ensure what is called "equivalence".