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Open Ticket Viewing?

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Dadhairday
Newbie
Posts: 3
Registered: ‎12-12-2018

Open Ticket Viewing?

I have an open ticket and can’t see how to get to it! I’ve been round and round the forum and advice is outdated or does not work. Frustrating. Anyone have a solution?

2 REPLIES 2
jgb
Aspiring Pro
Posts: 119
Thanks: 84
Fixes: 1
Registered: ‎01-08-2007

Re: Open Ticket Viewing?

In my case, on the Member Centre home page (not the Forum) there is a link to my open tickets. It is in a blue block about halfway down the page. Alternatively go into Manage Account and select Help Assistant.

Hope that helps.

Plusnet Help Team
Plusnet Help Team
Posts: 376
Thanks: 46
Fixes: 32
Registered: ‎06-08-2018

Re: Open Ticket Viewing?

Hi @Dadhairday, sorry that you have had issues accessing the open ticket on your account. I can see that since this post you have managed to access and update the ticket.

 

I have responded to your comments on the ticket here

 

If you have any further questions please do not hesitate to get back to me.

If this post resolved your issue please click the 'This fixed my problem' button
 Satss
 Plusnet Help Team