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OFCOM comparison

Community Veteran
Posts: 26,785
Thanks: 985
Fixes: 10
Registered: ‎10-04-2007

OFCOM comparison

https://www.thinkbroadband.com/news/8030-ofcom-publishes-its-comparison-of-the-major-broadband-provi...

Plusnet holding up well in the satisfaction rating, but oh dear the average call waiting time!

ofcom-broadband-may-2018I wonder what their rating would be if they sorted out the support line.

What's the wait time like on chat these days?

jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£14.40/month)
Mobile: iD mobile (£4/month)
8 REPLIES 8
rongtw
Seasoned Hero
Posts: 6,973
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Registered: ‎01-12-2010

Re: OFCOM comparison

and third highest complaints Roll eyes for Broadband and Phone !

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Browni
Aspiring Hero
Posts: 2,402
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Registered: ‎02-03-2016

Re: OFCOM comparison

Holding up well? They're 1st for satisfaction or does that not fit your agenda?
I must have been really bad in a previous life as this was my 3rd ISP in a row that used lithium.
Now you're stuck with me because my new ISP doesn't run a forum Cheesy
Moderator
Moderator
Posts: 21,152
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Registered: ‎11-01-2008

Re: OFCOM comparison

No, you should know that by now Wink
Customer / Moderator
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If it fixed it click 'This fixed my problem'
newagetraveller
Aspiring Pro
Posts: 486
Thanks: 70
Registered: ‎03-08-2012

Re: OFCOM comparison

Don't know about chat because it was unavailable the three occasions I tried earlier this week.

However, I phoned as a result of that and the call was answered straight away by C S..

wrinkelyom
Newbie
Posts: 2
Thanks: 1
Registered: ‎05-05-2018

Re: OFCOM comparison

be nice if something could be done about the call waiting time

its the worst of all the ISPs

Browni
Aspiring Hero
Posts: 2,402
Thanks: 878
Fixes: 49
Registered: ‎02-03-2016

Re: OFCOM comparison

Didn't you get the email?

• We’re boosting our UK customer service team - there will be even more friendly, helpful people on hand to help.

I must have been really bad in a previous life as this was my 3rd ISP in a row that used lithium.
Now you're stuck with me because my new ISP doesn't run a forum Cheesy
Highlighted
Community Veteran
Posts: 6,773
Thanks: 259
Fixes: 21
Registered: ‎16-02-2009

Re: OFCOM comparison

@Browni and how many times have I seen this over the years? Probably at least once a year for over 10 now! And the times are STILL THE WORST!
Browni
Aspiring Hero
Posts: 2,402
Thanks: 878
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Registered: ‎02-03-2016

Re: OFCOM comparison

hehe
I must have been really bad in a previous life as this was my 3rd ISP in a row that used lithium.
Now you're stuck with me because my new ISP doesn't run a forum Cheesy