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Not wanting custom??

John_Essex
Grafter
Posts: 6,983
Thanks: 8
Registered: ‎10-04-2007

Not wanting custom??

A few weeks ago I tried to get one of my referals account upgraded from a free dialup to a Broadband one.
The username involved is vhewerdine.
Initialy there was a response on the contact us pages asking for the type of a account needed andto udate payment details for direct debit etc.
This was done and since then there has been no respose at all to the ticket. nearly two weeks!!
It does seem that Plusnet no longer needs any more custom?Huh
If that is not the case then can someone please process the upgrade request for that customer?
11 REPLIES 11
Chris
Legend
Posts: 17,724
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Registered: ‎05-04-2007

Re: Not wanting custom??

Hi John,
Very sorry about this, I'll get someone looking at the ticket asap.
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
John_Essex
Grafter
Posts: 6,983
Thanks: 8
Registered: ‎10-04-2007

Re: Not wanting custom??

Thanks Chris
I did think it very unusual of Plusnet to be so lax  Sad
I will let the customer know that things should hopefully begin to move  Smiley
Chris
Legend
Posts: 17,724
Thanks: 600
Fixes: 169
Registered: ‎05-04-2007

Re: Not wanting custom??

There are a couple of other tickets I've noticed in there so I've give the appropriate manager a nudge on them too.
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
Oldjim
Resting Legend
Posts: 38,460
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Registered: ‎15-06-2007

Re: Not wanting custom??

with a cricket bat hopefully  Grin
Strat
Community Veteran
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Registered: ‎14-04-2007

Re: Not wanting custom??

Mand doesn't lend it out Smiley
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pierre_pierre
Grafter
Posts: 19,757
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Registered: ‎30-07-2007

Re: Not wanting custom??

Chris uses a retuning fork
Oldjim
Resting Legend
Posts: 38,460
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Fixes: 63
Registered: ‎15-06-2007

Re: Not wanting custom??

probably this one
dvorak
Moderator
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Registered: ‎11-01-2008

Re: Not wanting custom??

Can we try and get back on topic please.
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Mark
Grafter
Posts: 1,852
Registered: ‎04-04-2007

Re: Not wanting custom??

John
Sorry for the hassle and whilst slightly OT (Soz Adi) great to see you on the boards. Smiley
John_Essex
Grafter
Posts: 6,983
Thanks: 8
Registered: ‎10-04-2007

Re: Not wanting custom??

The cricket bat seems to have worked.  Wink
The ticket has now been actioned and the customer can see the order tracker on their member centre page.
Quote from: Mark
Sorry for the hassle and whilst slightly OT (Soz Adi) great to see you on the boards. Smiley

Nice to see that you are still with Plusnet Mark.
I don't get a lot of time these days to come on here but its good to see that the forums are still running well.  Cool
Be3G
Grafter
Posts: 6,111
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Registered: ‎05-04-2007

Re: Not wanting custom??

Just spotted this thread – good to see you around too John. It's been a while!