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Not Happy With Empty Promises

TF59
Newbie
Posts: 3
Registered: 30-08-2013

Not Happy With Empty Promises

Shall not stay when contract runs out, was promised 30Mb/s and 1571 and caller display
haven`t got 1571 or caller display, and only getting 14Mb/s, not the end of the world I know,
but I do not like promises just to get you to sign up, terrible way of doing business Angry
8 REPLIES
KevinG
Rising Star
Posts: 987
Thanks: 9
Fixes: 1
Registered: 05-11-2008

Re: Not Happy With Empty Promises

If Plusnet has started promising speeds that is a major change of policy. I have never known any ISP promise any speed.
PeeGee
Aspiring Pro
Posts: 1,099
Thanks: 51
Fixes: 3
Registered: 05-04-2009

Re: Not Happy With Empty Promises

So, have you been to the add call features page to add 1571 and caller display to your phone package? If not, then you will not have them.
Plusnet Fibre (Sep 2014), Essentials (Feb 2013); ADSL (Apr 2009); Customer since Jan 2004 (on 28kb dial-up)
Using a TP-Link TD-W9980 modem-router.
TF59
Newbie
Posts: 3
Registered: 30-08-2013

Re: Not Happy With Empty Promises

Thanks Paulgee
I am new to this and did not know I had to put it on myself, but I notice there is a cost
which I was not told about, I was told like for like from my exsisting company.
and , yes the guy definately told me " you will get the full 30Mb/s"
TF59
Newbie
Posts: 3
Registered: 30-08-2013

Re: Not Happy With Empty Promises

SORRY.... PEEGEE!
Community Veteran
Posts: 1,617
Thanks: 22
Registered: 29-06-2010

Re: Not Happy With Empty Promises

Quote from: TF59
" you will get the full 30Mb/s"

There is no product that has a 30Mb/sec download, except incidentally if a FTTC connection at 80/20 is performing poorly, or 40/10 is performing reasonably well. If you are on a FTTC/P product then getting only 14Mb/s is very poor indeed, however, if you are on ADSL2+ then 14Mb/s is pretty good.
Community Veteran
Posts: 4,875
Thanks: 126
Fixes: 24
Registered: 14-07-2009

Re: Not Happy With Empty Promises

Plusnet don't make a secret of the fact that they charge for caller display and 1571; in fact the charge for caller display (which can be free with BT) has come in for some criticism.  Sounds like you were oversold on what Plusnet could give you; take it up with them.
Superuser
Superuser
Posts: 1,873
Thanks: 462
Fixes: 6
Registered: 05-11-2008

Re: Not Happy With Empty Promises

1571 (voicemail) is free Smiley.
Regards
Mike
Mike
mikko
Grafter
Posts: 288
Registered: 30-07-2007

Re: Not Happy With Empty Promises

Sounds like a call centre staff training problem.