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No way to raise a ticket for a query : SMTP timeout - ? service issue

drknot
Newbie
Posts: 3
Registered: 29-06-2016

No way to raise a ticket for a query : SMTP timeout - ? service issue

is there an issue with your smtp server at the minute - nothing in service status and my <2mb connection will not support streaming services before you ask re live chat

 

thanks

4 REPLIES
Browni
Aspiring Hero
Posts: 2,280
Thanks: 775
Fixes: 45
Registered: 02-03-2016

Re: No way to raise a ticket for a query : SMTP timeout - ? service issue

Live chat isn't a streaming service, it's text based.

I must have been really bad in a previous life as this was my 3rd ISP in a row that used lithium.
Now you're stuck with me because my new ISP doesn't run a forum Cheesy
drknot
Newbie
Posts: 3
Registered: 29-06-2016

Re: No way to raise a ticket for a query : SMTP timeout - ? service issue

thanks, my bad. I'll try the web based live chat.

IRC anyone...

drknot
Newbie
Posts: 3
Registered: 29-06-2016

Re: No way to raise a ticket for a query : SMTP timeout - ? service issue

Live Chat unavailable for the last 20 hours and teh call us button does nothing

 

still cant send an email with an attachment via plusnet, but can via an online account using thunderbird for both.

xubuntu fully up to date.

Plusnet Help Team
Plusnet Help Team
Posts: 13,487
Thanks: 248
Fixes: 68
Registered: 27-04-2007

Re: No way to raise a ticket for a query : SMTP timeout - ? service issue

Hi drknot,

 

How big was the attachment you were trying to send and do you have any security software that could potentially block outgoing mail?

 

We don't have any known problems with SMTP by the way.

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team