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No help for NHS Employee

FIXED
Townman
Superuser
Superuser
Posts: 22,919
Thanks: 9,536
Fixes: 158
Registered: ‎22-08-2007

Re: No help for NHS Employee

Superuser escalation

This topic has been escalated by one of the Superusers; please allow time for Plusnet to respond before commenting further.

Escalation does not imply progressing this matter will be given priority, nor that a different outcome will result.

Reason for escalation:  Review response


 

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

missile
Grafter
Posts: 33
Thanks: 8
Fixes: 2
Registered: ‎09-05-2016

Re: No help for NHS Employee

Fix

Hi,

 

Super Scott fixed my problem. Many Thanks, Bob.  😇

missile
Grafter
Posts: 33
Thanks: 8
Fixes: 2
Registered: ‎09-05-2016

Re: No help for NHS Employee

Update on my sorry saga:

I spoke too soon.

Scott @ Plusnet told me he had added unlimited calls to my contract.

Next moth I get another large bill for calls.

I cancelled my Plusnet contract, moved to another provider, paid my "final" account. 

Plusnet then charged me for early termination. Then I get daily threatening text messages re this overdue bill.

Apparently Scott had "kindly" arranged a new contract. 

On 01.10.20, I contacted Plusnet by telephone. They confirmed this was an error and I was actually due a refund.

The threatening messages have stopped, ............. but I am still waiting for the refund. 

I have raised a complaint.