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No email - No ticket

FIXED
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Mayfly
Pro
Posts: 1,158
Thanks: 113
Fixes: 1
Registered: 04-06-2009

No email - No ticket

I rang CS on Thursday re the price increase email I received and to ask some questions about the 'deal' PN offered me. I said I would need to think about it and have a look around to see what else is out there. The very nice young lady I spoke to said she would email a summary of the details discussed and what the offer included but so far I haven't received any email nor is there a ticket on my account with any details either.

Doesn't give a good impression.

3 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 13,401
Thanks: 243
Fixes: 68
Registered: 27-04-2007

Re: No email - No ticket

Hi there, 

 

Sorry you didn't get your ticket as promised. I've just chased this up with the agent you spoke with, they pass on their apologies and will be adding a ticket to the account shortly. 

 

I'll be checking back on this in a short while after replying to make sure. 

 

 

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
Plusnet Help Team
Plusnet Help Team
Posts: 13,401
Thanks: 243
Fixes: 68
Registered: 27-04-2007

Re: No email - No ticket

Fix

FYI, 

 

I've checked your account and the ticket has been added, sorry it was later than promised! 

 

https://www.plus.net/wizard/?p=view_question&id=174138967

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
Mayfly
Pro
Posts: 1,158
Thanks: 113
Fixes: 1
Registered: 04-06-2009

Re: No email - No ticket

Thanks Adam