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New User

misterdb
Newbie
Posts: 7
Registered: 14-01-2013

New User

SmileySigned up to plusnet at  the begining of last week and received a text to say would be on their service by midnight of the 23rd ( today ).at about 1700 -1800 yesterday my internet connection with orange ceased ,after trying to connect with my netgear 2200 router and still no luck in reconnecting i unpacked the plusnet router and powered it up .as it said in the booklet after about 5-10 minutes i found that i had broadband and connected to plusnet  Smiley.Still waiting for a text or email ( as promised )from plusnet to say that i was live with them, just hope you carry on with nice surprises in the future  Smiley Wink
6 REPLIES
Moderator
Moderator
Posts: 18,214
Thanks: 1,575
Fixes: 172
Registered: 11-01-2008

Re: New User

welcome to the forums misterdb Smiley
glad you're up and running smoothly.

Customer / Moderator / If it helped click the thumb / If it fixed it click 'This fixed my problem'

Plusnet Help Team
Plusnet Help Team
Posts: 13,081
Thanks: 151
Fixes: 54
Registered: 27-04-2007

Re: New User

Glad to hear things are up and running smoothly.
Quote
Still waiting for a text or email (

I noticed another new customer mention that recently, I'll look into it although I suspect you might not receive one. Mind if I ask where you saw that you would receive such a notification?
Adam
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
Superuser
Superuser
Posts: 9,450
Thanks: 784
Fixes: 52
Registered: 06-04-2007

Re: New User

The Please read me sticker on the top of the TG582n box says
Quote
If you're new to Plusnet……
. We'll send an email or text when your broadband's ready
  Please don't set up your router until then

Fortunately this customer used his initiative and got connected. Smiley
David
Plusnet Help Team
Plusnet Help Team
Posts: 13,081
Thanks: 151
Fixes: 54
Registered: 27-04-2007

Re: New User

@misterdb You're account was activated at 17:56 yesterday so I suspect we may have an issue there.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
misterdb
Newbie
Posts: 7
Registered: 14-01-2013

Re: New User

Smileyi was told when joining plusnet over the phone and also on the packageing of the router.
Plusnet Help Team
Plusnet Help Team
Posts: 13,081
Thanks: 151
Fixes: 54
Registered: 27-04-2007

Re: New User

thanks for letting me know, I'll do some digging ASAP.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team