cancel
Showing results for 
Search instead for 
Did you mean: 

New User

misterdb
Newbie
Posts: 7
Registered: ‎14-01-2013

New User

:)Signed up to plusnet at  the begining of last week and received a text to say would be on their service by midnight of the 23rd ( today ).at about 1700 -1800 yesterday my internet connection with orange ceased ,after trying to connect with my netgear 2200 router and still no luck in reconnecting i unpacked the plusnet router and powered it up .as it said in the booklet after about 5-10 minutes i found that i had broadband and connected to plusnet  :).Still waiting for a text or email ( as promised )from plusnet to say that i was live with them, just hope you carry on with nice surprises in the future  Smiley Wink
6 REPLIES 6
dvorak
Moderator
Moderator
Posts: 27,036
Thanks: 5,360
Fixes: 1,344
Registered: ‎11-01-2008

Re: New User

welcome to the forums misterdb Smiley
glad you're up and running smoothly.
Customer / Moderator
If it helped click the thumb
If it fixed it click 'This fixed my problem'
adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 15,204
Thanks: 468
Fixes: 128
Registered: ‎27-04-2007

Re: New User

Glad to hear things are up and running smoothly.
Quote
Still waiting for a text or email (

I noticed another new customer mention that recently, I'll look into it although I suspect you might not receive one. Mind if I ask where you saw that you would receive such a notification?
Adam
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
spraxyt
Superuser
Superuser
Posts: 10,063
Thanks: 1,368
Fixes: 75
Registered: ‎06-04-2007

Re: New User

The Please read me sticker on the top of the TG582n box says
Quote
If you're new to Plusnet……
. We'll send an email or text when your broadband's ready
  Please don't set up your router until then

Fortunately this customer used his initiative and got connected. Smiley
David
adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 15,204
Thanks: 468
Fixes: 128
Registered: ‎27-04-2007

Re: New User

@misterdb You're account was activated at 17:56 yesterday so I suspect we may have an issue there.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
misterdb
Newbie
Posts: 7
Registered: ‎14-01-2013

Re: New User

:)i was told when joining plusnet over the phone and also on the packageing of the router.
adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 15,204
Thanks: 468
Fixes: 128
Registered: ‎27-04-2007

Re: New User

thanks for letting me know, I'll do some digging ASAP.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team