New Option 1 offer with 10GB allowance

[#1]

Yep - You're not getting the right amount of included usage.
I've seen the same thing happen once, I'm just trying to remember how I fixed it last time!

[#2]

Fixed

[#3]

Thanks James, what would we do without you?
My Account Summary and VMBU now show up to 10GB.
However my speed is still limited to 128kbs.
I know it will reset at midnight but as I said I won't know its fixed until next month.
Thanks again,
David

[#4]

As expected my speed is back to normal today and my FTP is working again without changing anything.
Thanks again,
David

[#5]

Sorry David, I should have said.
It will have needed our Ellacoya servers to realise that you needed to be on a different "service offer" which you will now be on.
You should be fine in the future as I've managed to get the 10GB component on your account to work.

[#6]

Does this explain why I could connect to the Plesk Control Panel and FTP my old CGI site but not the PAYH site?
Regards
David

[#7]

Oh well - I suppose I expected it really - but this offer has been a disaster - from the billing perspective.
Signed up in December to start in January, but the system failed either due to billing system or human error.
Incorrect - overbilling in February, then March and now March as well.
James did his best and did refunds ( system taking too long ) but still a vary sorry saga. 
"10GB broadband product and Home Phone Evening & Weekends. If you find yourself needing a bit more usage, then look no further. We’ve launched a limited time offer so that you get your 10GB broadband and Home Phone service for just £5.50 for the first 3 months and £19.50 after that." 

[#8]

Six days later and still no real answer from my ticket on the subject 27828880 
Very poor service 

[#9]

I'm having a look at the ticket now, sorry about the hassle you've had with billing on your account.