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New Billing System

Superuser
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New Billing System

Given yet the latest price increase , we was all emailed the following: 

 

"Here at Plusnet, we believe in doing you proud. So over the last few months, we’ve been busy working away on a range of improvements that will make your experience even better. Investing in our products and services means that from time to time we have to increase our prices and make changes to our services,"

 

Given the above statement , when is the fit for purpose billing system going to appear PlusNet (been coming since summer 14) ?

What are these improvements that will make our experience better ?

Lets see if PN can give a proper reply. (even getting a reply to this topic can prove difficult) 

Regards
Mike

 

Mike
25 REPLIES
Plusnet Help Team
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Re: New Billing System

I can assure you it's definitely being worked on, however I'm afraid I don't have a target date that I can share at the moment.

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 Harry Beesley
 Plusnet Help Team
Superuser
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Re: New Billing System

Thanks for your response  @HarryB , but it is the same response for over the last 2 years .

Given it has now been two years since this meant to have gone live, in my view its one big project fail 

Moderator's note by Mike (Mav): Tag removed

Mike
rongtw
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Re: New Billing System

Its just like asking what has become of PN New Network Cool smiley this seams to have been left by the wayside Shocked

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Plusnet Help Team
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Re: New Billing System

Customers are constantly being migrated over to the new network daily. I'm not sure why you think that's stopped.

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 Harry Beesley
 Plusnet Help Team
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Re: New Billing System


ITWorks wrote:

Thanks for your response  @HarryB , but it is the same response for over the last 2 years .

Given it has now been two years since this meant to have gone live, in my view its one big project fail 


 

would you rather it was launched before it was ready ?
Or would you rather they waited until it was functioning correctly?

you can't win with some people.

Superuser
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Re: New Billing System

No of course not , but when a project is over run by two years and with no indication to when it will be delivered , it does not look very good at all does it.

 

 

Mike
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Re: New Billing System

the only mistake made was publishing a proposed launch date.
Superuser
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Re: New Billing System


chenks76 wrote:

would you rather it was launched before it was ready ?

Or would you rather they waited until it was functioning correctly?


Of course not!  But I would expect it to be delivered AND fully functional within a reasonable timescale.  Having worked in the industry, two years to implement a billing system is excessive.  9 -12 Months would be generous.

Something else must be the cause of the delay.

 

M

Superuser
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Re: New Billing System

@chenks76 You mean dates , summer 2014 , 2015 ,2016 

The mistake was not starting on a new billing system years earlier than what they did  , if  PN need years and years to have it working 

 Does anyone know of a company the size of PN with such and out dated and near zero flexibility in their billing system 

Mike
rongtw
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Re: New Billing System

HarryB ?  so what percentage of customers have moved to the new network ??  i cant remember how long ago it was first started ?

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Superuser
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Re: New Billing System

@rongtw given this post: https://community.plus.net/t5/Plusnet-Feedback/Plusnet-New-Network/m-p/1300543#M68869

 

I would think January this year . 

Mike
rongtw
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Re: New Billing System

ITWorks thats 8 months Sad  am sure it cannot take long to move PN customers , Be nice to see what HarryB says what percentage have been moved
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Plusnet Help Team
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Re: New Billing System

I'm afraid percentage of customers moved is not something I will be discussing. However I can confirm that the migrations to the new network are an ongoing process at the moment and still happening.

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 Harry Beesley
 Plusnet Help Team
rongtw
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Re: New Billing System

I didn't think PN would make any % of commercially sensitive information Shocked

But once again its a ongoing process and still happening ,,,,,, Just as ITworks has said the new billing system is still ongoing and still happening Undecided

Asus ROG Hero Vii Z97 , Intel i5 4690k ,ROG Asus Strix 1070,
samsung 850evo 250gig , WD black 2 TB . Asus Phoebus sound ,
16 gig Avexir ram 2400 , water cooling Corsair H100i gtx ,
Corsair 750HXI Psu , Phanteks Enthoo pro case .