After waiting for 3 weeks, I was ever so excited to get my Plusnet phone and broadband service last Friday 7th January. However, I was disappointed to learn that neither service was active as claimed by Plusnet. The worse bit of this is that my number was transferred to my neighbour''s line which made their own number invalid. I was meant to have an engineer round on Sat January 15th as confirmed by Plusnet. However, on my way to work today, got a called from a BT engineer to say that he was expected to come and see me today-which was a shock since two days ago i got another call from another BT engineer when I was at work to say that he was meant to check my fault. Neither of these were booked and Plusnet said that they were not advised. Obviously I would have liked that but couldnt leave work. Well, to say the least my telephone line is back but i couldnt stay any longer to test my broadband, which I cant wait to do when I return home.
I am very concerned though because my neighbours understandbly want their number back. And how my number was assigned to theirs have got me quite perplexed. While I know I am not at fault, I cannot live to see that my neighbours line ceased by error of a provider/engineer-you get the picture . I would be seriously angered by that. So I hope that their problem can be solved!
And I will really see how Plusnet works for me!
