Just wanted to say thanks to PlusNet as I've had very few problems with their service compared to the other providers I've used in the past. I had a few problems with random dropouts on my ADSL which with a ticket and a few pokes / nudges via PM were sorted in no time, on a person to person level rather than through automated customer service. I upgraded to fibre recently (which believe it or not actually works out cheaper than ADSL as we were going over download limit), and have had literally 0 disconnects thus far... Probably jinxed myself now but yeah If anyone is having any trouble with Plusnet, rather than get mad just give one of their staff a quick PM and I can assure you they'll sort your problem in no time. So for what it's worth I'd like to say a thank you to Plusnet and I hope the staff there realise they're doing a great job.
/pats staff on back
Edit: Whilst you're all doing a great job I'd like to say a personal thanks to Chris and Joanne (not sure if she's still with you guys). Keep up the good work.