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Multiple issues

Teena
Newbie
Posts: 2
Registered: 20-07-2017

Multiple issues

I wish I never got this can't get all the channels plus the amount I'm paying I could of bought a washing machine. I just want internet. Can't seem to get any think to plusnet themselves .

 

Moderator's note by Adie (Dvorak) changed topic title

10 REPLIES
Moderator
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Registered: 11-01-2008

Re: Multiple issues

Moderators Note.

Split topic into its own thread for better visibility and relevance.

Customer / Moderator / If it helped click the thumb / If it fixed it click 'This fixed my problem'

Community Veteran
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Registered: 24-10-2013

Re: Multiple issues

so if it has been split what is this thread about?
Community Gaffer
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Registered: 05-04-2007

Re: Multiple issues

@chenks76

This was originally posted on to someone else's unrelated thread, so it's been split to this thread to be replied on it's own.

 

@Teena

Is your issue with a TV service or your broadband? Can you let us know what the issue's you're having are please.

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
Community Veteran
Posts: 3,274
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Registered: 24-10-2013

Re: Multiple issues

yes it was split, but it was left with a post that actually didn't make any sense.
Superuser
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Registered: 22-08-2007

Re: Multiple issues

It was split (at my request) from a topic discussing migration difficulties associated with Sky being the loosing provider ... and repeated migration order cancellations.

The post above has nothing to do with the topic from which it has been split - it is the original post in its entirety and is the only post from this member.  As you imply, one can only guess what their issue might be.

Teena
Newbie
Posts: 2
Registered: 20-07-2017

Re: Multiple issues

The problem is with the TV. I only want to pay for the internet.

Community Veteran
Posts: 38,460
Thanks: 1,027
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Registered: 15-06-2007

Re: Multiple issues

So if I understand correctly you took out an TV package when you took the broadband

There are two parts to this problem

The first is that you can't get some of the channels you expected - have you raised this problem with Plusnet or in the TV section of this forum or tried here for things to check https://www.plus.net/help/tv/

The second is that you want to cancel the TV part of your contract but are within the 18 month initial contract period - in which case the charges are £1.80 per month https://www.plus.net/help/legal/plusnet-price-guide-for-residential-products/#tv-price-guide

and you will probably need to return the YouView Box

Community Gaffer
Community Gaffer
Posts: 17,646
Thanks: 640
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Registered: 05-04-2007

Re: Multiple issues

@Teena

Who do you have your TV service with?

 

I've tested your broadband and can't find any problems from here with this either. Your line is stable and connected within the estimates:

Connection details:

 
Test Outcome Pass
Test Outcome Code GTC_FTTC_SERVICE_0003
Description No problem found, OAM test is not currently supported on this line.
Main Fault Location OK
Sync Status In Sync
Downstream Speed 79.9 Mbps
Upstream Speed 20.0 Mbps
Appointment Required N
Fault Report Advised N
NTE Power Status PowerOn
Voice Line Test Result Pass
Bridge Tap Not Detected
Radio Frequency Ingress Not Detected
Repetitive Electrical Impulse Noise Not Detected
Cross Talk Not Detected
Estimated Line Length In Metres 367.7
Upstream Rate Assessment Very Good
Downstream Rate Assessment Very Good
Interference Pattern Not Detected
Service Impact No Impact Observed
Home Wiring Problem Not Detected
Downstream Policing Discard Rate 0.0
Customer Traffic Level Upstream and Downstream Traffic Detected
Technology VDSL
Current 15Min Bin Retrains 0
Last 15Min Bin Retrains 0
Profile Name 0.128M-80M Downstream, Retransmission Low - 0.128M-20M Upstream, Error Protection Off
Time Stamp 2017-07-12T10:15:00

 

Estimates:

Featured Products

Downstream Line Rate(Mbps)

Upstream Line Rate(Mbps)

Downstream Handback Threshold(Mbps)

WBC FTTC Availability Date

WBC SOGEA Availability Date

WBC FTTC 18x2 Provide Availability

WBC FTTC 18x2 Sim Availability

Left in Jumper

  High Low High Low        
VDSL Range A (Clean) 80 63.1 20 20 55.2 Available -- Yes Yes --

 

Connection logs:

 
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
Superuser
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Re: Multiple issues

@Chris,

For crystal clear clarification, are you implying for as best as you are able to identify this user, they do not have a TV package with PlusNet?

@Teena,

If this does not match your understanding may I suggest that you PM @Chris your PlusNet account name - just click his name to send a PM (Personal Message).

Community Gaffer
Community Gaffer
Posts: 17,646
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Registered: 05-04-2007

Re: Multiple issues

I'm afraid I can't confirm which products someone has or has not taken from us.

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff