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Move from BBYW2 to PlusNet Extra info please?

glloyd
Rising Star
Posts: 1,652
Thanks: 20
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Registered: 06-04-2007

Move from BBYW2 to PlusNet Extra info please?

If I move to PlusNet Extra from BBYW2 can I keep my web space, inclusive VOIP minutes and fixed IP address?
8 REPLIES
Community Veteran
Posts: 38,460
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Registered: 15-06-2007

Re: Move from BBYW2 to PlusNet Extra?

yes definitely for two of them - I am not sure about the VOIP minutes
Community Veteran
Posts: 6,419
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Registered: 30-07-2007

Re: Move from BBYW2 to PlusNet Extra?

I moved to Value from PAYG a while ago and kept my Voip minutes.
glloyd
Rising Star
Posts: 1,652
Thanks: 20
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Registered: 06-04-2007

Re: Move from BBYW2 to PlusNet Extra?

Can any PlusNet staff comment please?
Community Veteran
Posts: 2,106
Registered: 06-02-2008

Re: Move from BBYW2 to PlusNet Extra info please?

You will definitely keep your VoIP minutes but I'd recommend we schedule the change (as opposed to requesting the change through the Member Centre) to ensure things like your static IP are carried over without further charges.
glloyd
Rising Star
Posts: 1,652
Thanks: 20
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Registered: 06-04-2007

Re: Move from BBYW2 to PlusNet Extra info please?

If you could please Ben. Next billing date is 4/08.
Community Veteran
Posts: 2,106
Registered: 06-02-2008

Re: Move from BBYW2 to PlusNet Extra info please?

Done, with an ADSL2+ regrade on an estimated speed of 12Mbps. Let me know if you don't want the regrade.
glloyd
Rising Star
Posts: 1,652
Thanks: 20
Fixes: 1
Registered: 06-04-2007

Re: Move from BBYW2 to PlusNet Extra info please?

Thanks Ben. Already been on ADSL 2+ since the trial so updated already.
Community Veteran
Posts: 2,106
Registered: 06-02-2008

Re: Move from BBYW2 to PlusNet Extra info please?

We must have just not updated your provisioned product then, nothing to worry about Smiley