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Missed appt
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Missed appt
26-10-2015 6:42 PM
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I was expecting a openreach engineer today but no emails,messages or telephone calls so far.
I used the online chat service and the provisioning dept conceded I had an appt for today but the call was not confirmed?.
So despite having an email proving I have an appt for today this as clearly not been passed to BT.
Not acceptable!
I used the online chat service and the provisioning dept conceded I had an appt for today but the call was not confirmed?.
So despite having an email proving I have an appt for today this as clearly not been passed to BT.
Not acceptable!
4 REPLIES 4
Re: Missed appt
26-10-2015 6:47 PM
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Hi there,
Sorry that you were expecting an engineer today, however I can't see where we confirmed one was due? Looking at the account we sent you an email confirming the dates you selected but didn't confirm which (if any) had been booked. I appreciate that's not great anyway, and I can see that my colleague has advised we'll confirm the appointment to you as soon as possible.
Sorry that you were expecting an engineer today, however I can't see where we confirmed one was due? Looking at the account we sent you an email confirming the dates you selected but didn't confirm which (if any) had been booked. I appreciate that's not great anyway, and I can see that my colleague has advised we'll confirm the appointment to you as soon as possible.
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
Re: Missed appt
26-10-2015 9:29 PM
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These were not dates I selected but ones which were selected for me.
Re: Missed appt
27-10-2015 4:12 PM
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Re: Missed appt
28-10-2015 7:05 AM
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having to now wait until 12/11/15 is a very poor solution!
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